Michelle Akayan: in Naremburn, NSW

June 2012 - February 2015 Support to the Chief Financial Officer & eight direct reports. Provides EA, secretarial and administration support to nominated executives, and liaises with their global/national direct reports as required. • Provides executive assistance support to the Chief Financial Officer and his direct reports. • Provides back-up and relief support to Chief Executive Officer as & when required. • Executive's diary is maintained to ensure effective and most appropriate use of time. • Executive's expenses are collated regularly and prepared for submission. • Responsible for the company roll out of Concur; new travel and expense management platform. • Effective administration of corporate meetings, team meetings, events and functions including booking of resources (e.g. venue, equipment, catering etc.) • Coordination and administration of in-house meetings and off sites; corporate meetings, monthly business reviews, divisional reviews & annual/monthly team meetings. • Coordination and booking of all travel and accommodation requirements. • Maintaining corporate travel program including maintenance of travel policy, new employee training, and reconciliation of monthly travel expenditure & relationship management with all external vendors. • Monitors and provides in depth reporting based on overall travel expenditure and liaises with TMC to constantly identify efficiencies and improvements. • Reconciliation and sign off of supplier invoices. • Administration of divisional Docushare site. • All incoming messages are taken and distributed according to required standards and timelines. • Designated financial activities (purchasing requests, raising payments, etc) are undertaken and completed according to FXA governance requirements. • Capital requisitions are prepared for signature. • Mobile phones and 3G network cards are procured for new team members. • Departmental office supplies are maintained.

Support to the Chief Human Resources Officer & Managing Director Asia Pacific & Japan. Provided EA, secretarial and administration support to the nominated executives, and liaised with their global direct reports as required. • Personal assistance support to the nominated Executives and to respective direct reports. • Administrative support to the Australian HR team; including preparation of weekly recruitment reports, coordinating orientation for all new starters on a quarterly basis and updating data in PeopleSoft to maintain HR systems accuracy. • Construction of presentations suitable for Executive and Board Level. Interaction at Board level and in particular with preparation of HR & Remuneration Committee papers. • Diary management including day to day meetings as well as conferences for Executives. • Arranging and minuting regular team and leadership team meetings. • Assisting on highly confidential projects. • Detailed & complex travel bookings - both domestic and international. • Reconciling and reimbursement of overseas and local expenses on a monthly basis. • Telephone duties (screening calls / taking enquiries). • Co-ordinating approvals and flow of all departmental paperwork including approving company travel requests, processing of all HR related invoices and various other paperwork requiring sign off from the CHRO & MD. • Typing and constructing correspondence on behalf of Executives as required. • General office duties including: Faxing, photocopying, filing.

Support to a small team including the Vice President within a small company of approximately 24 employees. • Personal assistance to the Vice President, Australia & NZ. • Provided support and sales assistance to the sales team which consisted of 4 account managers in the Sydney office. • Assisted with tenders and RFP responses when required. • Was responsible for the smooth running of the Sydney office and to manage all office facilities to ensure they were working optimally. Be the contact representative for all administrative functions within the Sydney office. • To take on the responsibility of the asset steward for Australia. The asset steward was responsible for ensuring the whereabouts for all the Australian offices assets. Other duties include: o Updating the IS department on a timely basis regarding IT assets that have been stolen/lost, received, damaged and/or disposed. o Managing the distribution and administration of all IT assets. o Participate in inventory counts, co-ordinate the return of MERAA forms and other such administrative responsibilities. o Assist Marketing, Education & Training with coordinating training courses, and all facets involved in student training. Arranging catering, preparation of promo bags for students, maintaining a register of students and various other duties.

May 2007 - October 2008 Provide a high level of administrative support & coordination to the Executive General Manager and his team of direct reports. • High quality executive support & secretarial responsibilities for the EGM, and his team of direct reports to ensure daily business functions run smoothly. • Screening/filtering calls on behalf of the EGM. Being the first point of contact and acting as a "gatekeeper" at times. Welcoming guests, visitors & clients ensuring their needs & expectations are met. • Organising and maintaining the EGM's diary and making/rescheduling appointments as appropriate. High levels of administrative duties including incoming emails, faxes and post. • Handling correspondence, writing letters, taking minutes, producing documents, briefing papers, reports and presentations - including carrying out background research and presenting findings into subjects the manager is dealing with. • Organising and attending meetings, and ensuring the manager is well-prepared for meetings. Liaising with clients, suppliers & other staff standing in for the EGM and making decisions in delegating work to others in his absence. • Arranging travel, accommodation and occasionally, travelling wi th the EGM to take notes or minutes at meetings, or to provide general assistance during presentations. • Standing in as the relief Executive Assistant for the Chief Executive Officer when required. • Exposure to confidential information and using complete discretion an absolute priority. Accenture Australia Ltd 48 Pirrama Road, Pyrmont

Provide a high level of administrative assistance to a team of five Senior Executives in the Financial Services arena and support for direct reports as required. • Delivered high quality executive support to the Senior Executives and their associate partners, ensuring daily functions ran smoothly and efficiently. Maintained communication with executives to understand expectations. • Ensured quality, timeliness, and cost-effectiveness of arrangements/deliverables, and ensured that results met executive expectations, including tasks outsourced to others. • Identified continuous improvement opportunities and discussed with Business Support Coordinator to facilitate implementation. Retained personal accountability for individual assigned tasks and shared accountability with team members for all team results. Shared skills, knowledge and best practices. • Assisted with EA orientation and integration. Assisted Business Support Coordinator with definition of work processes for the team and team goals according to Accenture standards. • Acted as executive's representative to independently handle calls. Proactively addressed callers' needs and follow up to caller's satisfaction. • Forward/manage paper-based mail according to executive's preferences regarding location and frequency. Maintained detailed agenda for executives on a daily/hourly basis. • Scheduled and coordinated appointments for executives or clients, including extensive rescheduling; keep executives and other personnel informed as needed. • Coordinated complex travel arrangements with the Accenture Travel Centre (ACTC), often involving multiple changes and destinations. Verifying accuracy and completeness of travel documents and plans. • Determined meeting dates and times according to meeting participants' schedules and time zone considerations. Prepared and distributed meeting materials. Follo wed up on action items and reported status to executives/meeting attendees.

ANZ