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IT Administrative Support Professional with 28+ years in the Financial (Mortgage/Banking Technology) arena.  Experienced in working within fast-paced environments that demand strong organizational, technical and interpersonal skills.  Trustworthy, ethical

Accounting & Finance

IT Administrative Support Professional with 28+ years in the Financial (Mortgage/Banking Technology) arena.  Experienced in working within fast-paced environments that demand strong organizational, technical and interpersonal skills.  Trustworthy, ethical and discreet; committed to superior customer service.  Confident and poised in interactions with individuals at all levels.  Detail-Oriented and resourceful in completing projects into full fruition.

Assistant Vice President, Operations Research Analyst- Business Enablement/Capacity Management Team 
My responsibilities in this role included providing support to the Mortgage Technology Division within Bank of America.  This function of this role is to collaborate closely with Technology Units at varying levels of management to support their Strategic Capacity/Demand planning for the year by providing support in Executive Management BI Reporting, Budgeting/Forecasting and Process Improvement.  This role consisted of providing Capacity Planning Lead support for the PDWare Resource/Capacity Management tool directly for the Mortgage Originations Technology team to ensure that they remained compliant with no policy exceptions within the division.  A portion of this role also included Client User Acceptance Testing prior to rollout of new technology and major enhancements to the larger organization.  

Technology Project Team Manager/Countrywide Home Loans - B2C/B2B Transition Teams
Responsibilities in this role included supporting the Application Development and Transition Leadership teams during the conversion of Countrywide Mortgage Origination systems during the Bank of America acquisition.  These projects required considerable amounts of interaction with both Bank of America and Countrywide Leadership staff and entailed the use of multiple Project Management Methodologies.  Collaborated closely with the Business Units and Technology teams at varying levels from both the BAC and CFC teams to ensure deliverables were met on time, within budget and properly resourced throughout implementation.  A large portion of this role included Capacity/Resource Allocation Planning, Sr. Management Reporting, Budgeting/Forecasting and maintaining project artifacts in our SDLC and SharePoint sites on both CFC and BAC platforms.

Countrywide Bank 			                                  					

Vice President, Commercial IT Operations
Responsibilities included providing Operational Business Support for the Commercial Technology Application Development Team for Commercial Banking.  Reporting directly to Senior Management and provided support in the arenas of Finance, Human Relations, Project Management, Site Management and day to day operations including Audit Analysis.  This role required considerable interaction with CTO and Executive Level Management within various divisions at Countrywide Bank.  It was my responsibility to be the point person for all deliverables pertaining to Accounting, Budget/Finance (A/P)/Variance reporting, Business Reviews, Recruitment, Weekly portfolio review meetings, Facility/Space Planning/Relocation, Vendor /Contract Management, Sharepoint Administrator and assisting in the coordination of strategic planning for projects throughout the year.  I was also appointed by Executive Management to a committee entitled “culture Committee” to assist in providing motivational communication and coordination of special functions and Town Hall meetings for employees in a highly stressed environment.


?	Project Manager/Sr. Systems Analyst/Production Technology IT Group  
Responsible for the management of a team of 2 System Analysts and 3 Developers for new initiatives and maintenance to five production technology applications including their SDLC “Viper”.  This role included Project Management for all of PT IT systems which included collaboration with offshore development efforts to ensure policies and procedures were followed utilizing the Viper application and their code delivery.  A large portion of this role was Release Management coordination to ensure offshore and offshore resources met all deliverables on a timely basis for all initiatives.   This role required interacting with Executive management (MD & EVP levels), Developers, Clients and LOB’s at all levels regarding requirements, issues and reporting.  PT IT provided technology solutions for the Production Technologies Division of Countrywide.

?	Sr. Systems Analyst/Production Technologies (Wholesale, Countrywide.com/Full Spectrum Lending.com)
Responsibilities included Project Management and System Analysis support for the Internet/Web Development Team of Wholesale Lending (CWBC.com), Countrywide.com and Fullspectrumlending.com.  This role required interacting with Sr. Level Management, Developers, Clients and LOB’s at all levels regarding project management and requirement documentation for implementation of new initiatives and enhancements to websites and lotus notes databases.  Responsibilities included the creation of Project, Implementation and Disaster Recovery Plans, Program Change Requests, Specifications, Quality Assurance Validation in Development and Alpha Environments.

?	Systems Analyst/Information Systems Development Department Conventional Loans Systems
Responsibilities included the design, development and implementation of a Loan Origination Document drawing client/server based system.  Provided document design development for Mortgage Pro application utilizing advanced MS Word template development.  Responsibilities included interacting with Clients and Users at all levels regarding project support, requirements (ensuring legal specifications were met based on state recording requirements) and creating training documentation.

?	Project Support Analyst/Credit Administration
Responsibilities included coordinating and participating in administrative activities including the management of all administrative staff, reporting to the director of the Credit Analysis Division.  This division conducted extensive research, analysis and evaluation of credit files for individuals/partnerships and corporations borrowing monies to fund multi-family and commercial properties.  This role required assigning and managing administrative support group to projects assisting the credit analysis teams with the preparation of comprehensive management reports to aid in determining creditworthiness of Borrowers.

Home Savings of America

Find out detailed information about Michelle Escandon, IT Administrative Support Professional with 28+ years in the Financial (Mortgage/Banking Technology) arena.  Experienced in working within fast-paced environments that demand strong organizational, technical and interpersonal skills.  Trustworthy, ethical in Chino, CA

Michelle Escandon: IT Administrative Support Professional with 28+ years in the Financial (Mortgage/Banking Technology) arena.  Experienced in working within fast-paced environments that demand strong organizational, technical and interpersonal skills.  Trustworthy, ethical in Chino, CA