Michelle Schlindwein: Court Judicial Assistant in Frederick, CO

Responded to in-person and telephone requests for information from general public, attorneys, and other involved parties. Prepared and issued court orders for probation orders, sentencing information and other actions. Maintained docket calendar and database for domestic relations, juvenile, criminal, probation violation, and truancy court. Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures, and fines. Investigated and resolved customer complaints to foster satisfaction.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality. Verified patient data and billing information to discover and resolve erroneous bills due to system errors. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient. Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems, and locating items. Stocked, labeled, and inventoried medication to keep accurate records. Processed over two hundred prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. Ordered medicines daily to ensure compliance with demands and needs. Resolved non-routine issues like third party billing, computer system and customer service issues. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Counted and labeled prescriptions with correct item and quantity.

Taking minor police reports. Logging found property. Runaway reports. Welfare checks/assists. Parking complaints. Assist at crime scenes; perimeter search; search for evidence and provide supplies at scene. Assist at traffic accident scenes, impound inventory; traffic and crowd control; K-9 Unit Training, Academy patrol procedures, SWAT team training.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Promoted products or services to each customer to consistently achieve sales targets. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Completed special procedures for customers such as ordering new checks, stopping payments, or investigating identity theft. Monitored customer behaviors and upheld strict protocols to prevent theft of assets. Checked amount details and fraud markers for transaction papers such as checks and money orders. Assisted customers with compromised debit cards and issued new credentials. Sold and cross-sold bank products to new and existing customers. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Reconciled cash drawer and resolved discrepancies. Counted and packaged currency and coins.