Michelle Stanila: Pacesetter- Elite Sales Associate in Newport Beach, CA

Built excellent customer relations for future business, guided customers in choosing items that reflected personal style, and administered all point of sale openings, including closing procedures and assisting manager in all duties necessary to run a quality business. Within the first year at Nordstrom became apart of an elite group of top full-line store salespeople who provide an exceptional customer experience and set the pace all year to achieve annual sales goal.

Brand ambassador and consistently delivered excellent customer service, while upholding the Monica Vinader guidelines and values. Assisted department in the implementation of signage and other merchandising advertisements. Participated regularly in merchandise resets within a team atmosphere. Engaged with clients to drive sales and repeat business to achieve high sales targets. Professionally trained to operate engraving machinery to personalize high price point jewelry for customers.

Educated and coached a large group of staff to meet sales goals and daily customer service to ensure clients' experience exceeded their expectations. Set an example for the team demonstrating company's core values. Extensive communication with team which delivered effective sales results. Operated register conducting all financial transactions. Opened and closed facility utilizing store policy and procedures, including handling large deposits.

Recruited and trained new sales associates regarding customer service techniques. Processed incoming inventory, steamed and prepped garments, merchandised sales floor and seasonal visual displays, including floor sets. Collaborated with social media manager on a daily basis, conducting social media marketing strategies. Analyzed daily sales reports and communicated with sales team setting store and individual goals. Opened and closed store following company policy and procedures, including banking deposits and change. Recognized for top sales team manager for seven consecutive months.