Credit and Collections Supervisor

Top Management

United States

• Ensuring that all customers within the AR portfolio adhere to payment terms to prevent billed invoices from aging and/or
being impacted by invalid deductions.
• Overseeing cash applications, identifies and resolves payment discrepancies, addresses skipped invoices, and directs
Collections Specialist to take appropriate action.
• Issuing of credits for overages on freight, mark downs, and other credits upon request.
• Manages assigned credit portfolios, researching creditworthiness of new and existing accounts, and proposes
recommendations for credit limits.
• maintaining 95% of all AR.
• Minimizing Bad Debt to under .025% of sales, reviewing and updating existing customer's credit annually, and providing
a review and recommendation on new customers
• Maintaining low DSO
• Responsible for hiring, training and mentoring Collections Specialist to perform specific duties required to ensure
continuity and efficiency.
• Engaging in the development of Collections Specialists workflow and training on skills that will enable growth
• Daily closeout and balancing of credit card payments and all other forms of payment.


• Providing as well as requesting average days to pay on existing and new customers, trade and bank references where
appropriate, requesting financial statements, and conducting research on potential risk customers.
• Making requests to credit insurance company for coverage on new and existing customers (as well as increases as necessary).
• Advising internal and external customers of approved credit line/terms and/or changes.
• If applicable, applying with merchant factors as necessary.
• Complete in-house credit evaluations and credit analysis for potential customers and customers which have had credit
lines withdrawn or need additional credit line at company risk.
• Gathering necessary documentation for requests via our credit insurance company and give recommendations for to company owners
• Daily review and authorization of orders on hold to be released due to past due balances or over credit line issues.
• Consistent monitoring of Allocations log providing approvals and recommendations for both independent and Key
accounts.
• Advising customers of credit hold ups and resolution to keep shipments flowing.
• Maintenance of AR, KPI, and DSO reports with reporting updated figures to Company Owners.
• Working closely with internal and external resources for consistent monitoring and gaining new insight on new and existing customers.
• Providing guidance to other departments to ensure company guidelines and policies are enforced.

United States

Responsible for all AR functions including researching and posting of payments. Researching and issuing credits for credit
card disputes, as well as running credit card payments. Approving of fares and billing. Dispute resolution for both account
issues and driver/customer disputes. Responsible for collections for all three Florida locations and account
reconciliations. Working with higher ups on budgeting for the goal of saving the company money. Set up of new
accounts and resolution of fare disputes.

A/R Manager

United States

Responsible for new account set ups. Research on companies, pulling Dunn & Bradstreet reports and requesting credit
references to determine credit worthiness.
• Working with customer service and sales representatives for resolution to account issues.
• Account reconciliations and the research involved to resolve account issues and outstanding balances. All accounts
receivable functions, including but not limited to collections, credit applications, customer service, and research on
returns, running credit card payments and help with payment applications. Billing issues, sending statements, invoices and credit memos to customer's upon request. Approval for release and holding of orders and approval of customer
credits. Determination of accounts to be placed for collections and accounts to block due to lack of, and or past due
balances. Inputting requests to the Tax department for sales tax credits and gathering all necessary documentation to put
credits thru. Setting up and participating in weekly phone conferences with customer's to go over account issues.
Creating spreadsheets and workbooks in Excel for account reconciliations.

Sr. Credit Analyst

United States

Responsible for collecting on past due and due accounts for a broadband equipment media company.
• Heavy customer service and contact, including providing of all documentation requested by customers and researching
discrepancies.
• Working closely with Sales Coordinators, Returns Manager and Latin America team.
• Deciding on customers to be put on credit hold due to past due balances.
• Review of accounts to be put into outside collections.
• Doing bank reconciliations on a daily basis, as well as months end.
• Creating and working from general ledger and journal entries.
• All accounts receivable functions, including cash application/reversal of cash applications, application of credits and reversals of credits.
• Research of payment application.
• Research of return merchandise. Account reconciliations.
• Working closely with Sales Representatives controller and CFO.

Accounts Receivable/Collections Manager

United States

Responsible for overseeing collections for a reputable freight logistics company, including ocean freight company, Xpress
trucking company, LTL company, Swing company, worldwide and customs company.
• Collecting on multimillion dollar accounts, as well as smaller accounts.
• Managing five collectors statewide and ten sales representatives between Puerto Rico and the states.
• Managing all aspects of accounts receivables, including sorting all incoming checks and payments. Running credit card
payments and receiving ACH wire transfers.
• Deposits and entering payments as per company.
• Researching payments and placement of payments coming in without remittance. Posting payments, creating journal
entries and general ledgers as well as creating cash reports to distribute to upper management and collectors.
• Dealings with returned checks and notifying clients when replacement checks are needed and non-sufficient funds
fees.
• Reporting and researching short payments and over payments. Payment reversals and reapplication of payments.
• Duties also include: determining credit terms and credit limits by utilizing online credit checks as well as using trade
references and bank references.
• Issuing credits and write offs, determining which accounts should go into bad debt. Research and reconciliation of accounts.
• Billing: Aiding clients in understanding billing and invoicing. Creating and adjusting invoices.


• Accounts Payable: Creating vouchers and paying vendors and drivers. Paying on incoming invoices and statements.
Creating journal entries and general ledgers and payroll. Escrow and company loans paid back to the Xpress trucking
company.


• Creating reports and sending reports to other locations. Paying Comdata via ACH wire transfer and creating checks and direct deposits.

Credit/Collections Manager

Find out detailed information about Michelle Velez, Credit and Collections Supervisor in Boynton Beach

Michelle Velez: Credit and Collections Supervisor in Boynton Beach

Michelle Velez