Michelle Velez: Credit and Collections Supervisor in Boynton Beach

United States • Ensuring that all customers within the AR portfolio adhere to payment terms to prevent billed invoices from aging and/or being impacted by invalid deductions. • Overseeing cash applications, identifies and resolves payment discrepancies, addresses skipped invoices, and directs Collections Specialist to take appropriate action. • Issuing of credits for overages on freight, mark downs, and other credits upon request. • Manages assigned credit portfolios, researching creditworthiness of new and existing accounts, and proposes recommendations for credit limits. • maintaining 95% of all AR. • Minimizing Bad Debt to under .025% of sales, reviewing and updating existing customer's credit annually, and providing a review and recommendation on new customers • Maintaining low DSO • Responsible for hiring, training and mentoring Collections Specialist to perform specific duties required to ensure continuity and efficiency. • Engaging in the development of Collections Specialists workflow and training on skills that will enable growth • Daily closeout and balancing of credit card payments and all other forms of payment. • Providing as well as requesting average days to pay on existing and new customers, trade and bank references where appropriate, requesting financial statements, and conducting research on potential risk customers. • Making requests to credit insurance company for coverage on new and existing customers (as well as increases as necessary). • Advising internal and external customers of approved credit line/terms and/or changes. • If applicable, applying with merchant factors as necessary. • Complete in-house credit evaluations and credit analysis for potential customers and customers which have had credit lines withdrawn or need additional credit line at company risk. • Gathering necessary documentation for requests via our credit insurance company and give recommendations for to company owners • Daily review and authorization of orders on hold to be released due to past due balances or over credit line issues. • Consistent monitoring of Allocations log providing approvals and recommendations for both independent and Key accounts. • Advising customers of credit hold ups and resolution to keep shipments flowing. • Maintenance of AR, KPI, and DSO reports with reporting updated figures to Company Owners. • Working closely with internal and external resources for consistent monitoring and gaining new insight on new and existing customers. • Providing guidance to other departments to ensure company guidelines and policies are enforced.

United States Responsible for all AR functions including researching and posting of payments. Researching and issuing credits for credit card disputes, as well as running credit card payments. Approving of fares and billing. Dispute resolution for both account issues and driver/customer disputes. Responsible for collections for all three Florida locations and account reconciliations. Working with higher ups on budgeting for the goal of saving the company money. Set up of new accounts and resolution of fare disputes.

United States Responsible for new account set ups. Research on companies, pulling Dunn & Bradstreet reports and requesting credit references to determine credit worthiness. • Working with customer service and sales representatives for resolution to account issues. • Account reconciliations and the research involved to resolve account issues and outstanding balances. All accounts receivable functions, including but not limited to collections, credit applications, customer service, and research on returns, running credit card payments and help with payment applications. Billing issues, sending statements, invoices and credit memos to customer's upon request. Approval for release and holding of orders and approval of customer credits. Determination of accounts to be placed for collections and accounts to block due to lack of, and or past due balances. Inputting requests to the Tax department for sales tax credits and gathering all necessary documentation to put credits thru. Setting up and participating in weekly phone conferences with customer's to go over account issues. Creating spreadsheets and workbooks in Excel for account reconciliations.

United States Responsible for collecting on past due and due accounts for a broadband equipment media company. • Heavy customer service and contact, including providing of all documentation requested by customers and researching discrepancies. • Working closely with Sales Coordinators, Returns Manager and Latin America team. • Deciding on customers to be put on credit hold due to past due balances. • Review of accounts to be put into outside collections. • Doing bank reconciliations on a daily basis, as well as months end. • Creating and working from general ledger and journal entries. • All accounts receivable functions, including cash application/reversal of cash applications, application of credits and reversals of credits. • Research of payment application. • Research of return merchandise. Account reconciliations. • Working closely with Sales Representatives controller and CFO.

United States Responsible for overseeing collections for a reputable freight logistics company, including ocean freight company, Xpress trucking company, LTL company, Swing company, worldwide and customs company. • Collecting on multimillion dollar accounts, as well as smaller accounts. • Managing five collectors statewide and ten sales representatives between Puerto Rico and the states. • Managing all aspects of accounts receivables, including sorting all incoming checks and payments. Running credit card payments and receiving ACH wire transfers. • Deposits and entering payments as per company. • Researching payments and placement of payments coming in without remittance. Posting payments, creating journal entries and general ledgers as well as creating cash reports to distribute to upper management and collectors. • Dealings with returned checks and notifying clients when replacement checks are needed and non-sufficient funds fees. • Reporting and researching short payments and over payments. Payment reversals and reapplication of payments. • Duties also include: determining credit terms and credit limits by utilizing online credit checks as well as using trade references and bank references. • Issuing credits and write offs, determining which accounts should go into bad debt. Research and reconciliation of accounts. • Billing: Aiding clients in understanding billing and invoicing. Creating and adjusting invoices. • Accounts Payable: Creating vouchers and paying vendors and drivers. Paying on incoming invoices and statements. Creating journal entries and general ledgers and payroll. Escrow and company loans paid back to the Xpress trucking company. • Creating reports and sending reports to other locations. Paying Comdata via ACH wire transfer and creating checks and direct deposits.