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Customer Service Rep

Customer Service & Support

*Helped establish QA standards, tests, and control systems to monitor the
quality of consumer goods.
*The lead customer rep for the QA and tech department, taking the highest
amount of calls in the department.
*Initiate and follow-up on the corrective actions for sub-standard product
*Carefully explain all aspects to the solution for the customer's issues andcan say no tactfully
*Processing a high volume of daily phone calls and emails from customers
*Creating cross sell and up sell opportunities
*Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.


*Helped establish QA standards, tests, and control systems to monitor the quality of consumer goods.
*The lead customer rep for the QA and tech department, taking the highest amount of calls in the department.
*Initiate and follow-up on the corrective actions for sub-standard product
*Carefully explain all aspects to the solution for the customer's issues and can say no tactfully
*Processing a high volume of daily phone calls and emails from customers
*Creating cross sell and up sell opportunities
*Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.

Find out detailed information about Miguel Marquez, Customer Service Rep in Riverside, CA

Miguel Marquez: Customer Service Rep in Riverside, CA

Miguel Marquez: Customer Service Rep in Riverside, CA

Miguel Marquez

Cabrillo College