*Helped establish QA standards, tests, and control systems to monitor the
quality of consumer goods.
*The lead customer rep for the QA and tech department, taking the highest
amount of calls in the department.
*Initiate and follow-up on the corrective actions for sub-standard product
*Carefully explain all aspects to the solution for the customer's issues andcan say no tactfully
*Processing a high volume of daily phone calls and emails from customers
*Creating cross sell and up sell opportunities
*Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.
