Miguel Marquez: Customer Service Rep in Riverside, CA

*Helped establish QA standards, tests, and control systems to monitor the quality of consumer goods. *The lead customer rep for the QA and tech department, taking the highest amount of calls in the department. *Initiate and follow-up on the corrective actions for sub-standard product *Carefully explain all aspects to the solution for the customer's issues and can say no tactfully *Processing a high volume of daily phone calls and emails from customers *Creating cross sell and up sell opportunities *Helped the company maintain an "A" rating with the Better Business Bureau by responding promptly to customer reviews.