Territory Manager

Top Management

For over the past 29 + years I have worked as a leader in sales and management in the retail, wholesale
and not-for-profit industries, building strong organizational cultures of accountability, productivity, service
and profitability. Prior to that time I spent 10 years in academia teaching communication arts and theatre.
As an experienced educator together with my in-depth business experiences, I have been able to develop
key competencies comprising strategic planning, sales, business process improvements, employee
relations, recruitment and retention, training and development, and customer service. This diverse
background has prepared me well for a strategic, senior-level management role with an industry leader
delivering breakthrough services and products that transform the experience for consumers as well as for
employees.

responsible for:
• Generation of new business through provided and searched out leads.
• Maintain business relationships with existing clients.
• Represent company at various trade shows and events.
• Maintain Amazon store and fulfill orders.
• Oversee special projects as assigned.
• Maintain client records and process sales orders.
• Key Result: Increased national client base.

responsible for:
• Education of staff on current policies, procedures, promotions and products
• Teach Sales 101 class
• Development and implementation of new orientation/training program
• Sales of bicycles and cycling related products
• Offer advice to purchasing department, when needed, about product choice
• A top sales performer in a company that ranks high nationally
• BG Certified Fitter

Staff Educator/Sales

Adjunct Professor of Speech and Theatre responsible for:
• Teaching of Introductory Public Speaking classes
• Development and instruction of Introductory Theatre Classes
• Key Result: Positive student evaluations

Improved customer service

responsible for:
? Recruitment, development, evaluation and counseling of staff
? Management of all retail operations ranging from oversight of the reception and processing of donations and other merchandise to preparation of the annual budget
? Key Result: Exceeded budget projections by 6% on revenues of $1.1 million+

Store Manager

responsible for:
? Sale and promotion of bicycles and related merchandise including fitness equipment such as Bowflex, Treadmills, Elliptical Machines, and Air Dynes
? Assisted owner in ordering, receiving, taking in repairs, and customary retail duties
? Key Result: Increased sales of high-end products

Sales Representative

Account Manager

Wisconsin, Minnesota, Iowa, Illinois, Indiana and Missouri
? Coordination of product promotions to include trade shows, race and expo events, along with the development of product line training clinics for dealers and shop employees
? Key Result: Sales to dealers exceeded one million dollars annually
Village Bike Shop, Grand Rapids, Michigan	Sept. 1998 - Feb. 2000
Manager responsible for:
? Daily retail duties including opening, closing, managing cash drawer, and customer service
? Hiring, training, and supervision of 15-person staff
? Key Result: Increased productivity and reduced costs with development of central receiving and new
transfer procedures as part of a three-store operation

Management of dealer sales of Litespeed

responsible for:
? Day-to-day routines of cash drawer management, credit card processing, daily reports, employee
scheduling, and other related duties universal in the retail world
? Customer service involving warranty and other related issues
? Key Result: One of the top salespeople in the company

Assistant Manager

responsible for:
? Incoming/outgoing telemarketing calls and special promotions
? Processing warranty claims and credits

Sales/Customer Service Representative

Sales Representative responsible for:
? Development of 4-state sales territory comprising Illinois, Wisconsin, Indiana and Michigan
? Building key relationships to optimize profitable sales opportunities
? Key Result: 300% increase in territorial sales the first year

Leader

responsible for:
? Introduction and promotion of new product lines
? Generation of sales leads
? Key Result: Increased bottom-line performance with innovative promotions including annual tent sales

Find out detailed information about Mike Kase, Territory Manager in Fort Collins, CO

Mike Kase: Territory Manager in Fort Collins, CO

Mike Kase

Indiana University at South Bend

The University of Louisville