Lifestyle

Assistant General Manager of Customer Experience

Administration & Clerical

Experienced Operations, Retail Store Manager, and Event Manager. Very successful within all companies I have worked for, often a top performer within region and company. I have hired and trained many successful sales associates and product demonstrators leading to promotions. I have an excellent ability to connect,sell, and build relationships with customers, clients, and vendors.

- Assist in all operations of store.
- Recruit, hire, and train all associates.
- Meet and exceed sales goals.
- Drive results with GAP Brand cards.
- Complete work schedule.
- Ensure all policies and Procedures are being followed.
- Ensure excellent service and an excellent customer shopping experience.

- Oversee all store operations, including an alterations department.
- Hire and train all associates.
- Manage and drive appointments and registrations.
- Monitor all orders, shipping and receiving.
- Handle customer concerns in a positive, proactive manner.
- Complete work schedules for management team, stylists, and support staff.
- Meet payroll and budget costs.
- Drive sales and KPI results.

Store Manager

- Manage store, delivering world class customer service and quality beverages.
- Hire and train staff, ensuring food safety certification.
- Maintain all food safety and cleanliness standards.
- Place and receive orders, staying within budget and controlling cost.
- Attend monthly district meetings.
- Execute promotional set ups.
- Conduct performance reviews and deliver performance notices.
- Responsible for all deposits and cash handling.

- Plan, prepare, and execute all events and road shows within Costco.
- Hire, train, and coach a staff of an assistant manager, 2 leads, and 45+ product demonstrators.
- Communicate with buyers and vendors regarding events to ensure sales and success on a daily basis.
- Communicate with Warehouse managers regarding logistics of event and product placement.
- Meet and Exceed sales goals per event.
- Schedule all events weekly, ensuring right people were working the event and that it was set up and completed on time.
- Complete supply orders, staying within budget and cost per event.
- Maintained number one results in company and built strong rapport with buyers, vendors, and Costco Vice Presidents.

Event Manager

- Meet individual and department sales goals.
- Build clientele.
- Provide excellent customer service.
- Complete floor moves.
- Train sales associates and complete work schedules.
- Communicate with buyers on a weekly basis.
- Attend weekly manager meetings and execute monthly staff meetings.
- Complete schematics and set ups for sales events.

Department Manager/Sales Associate

Find out detailed information about Mindi Marshall, Assistant General Manager of Customer Experience in Laguna Niguel, CA

Mindi Marshall: Assistant General Manager of Customer Experience in Laguna Niguel, CA

Mindi Marshall

Western Oregon University