Bike

Fashion

Lifestyle

Moto & Powersports

Outdoor

Snow

Streetwear

Tech

Wake

Health & Fitness

Camping

Motorcycles

Boating

Food

Outdoor adventure

Bikes

Mountains

Trucks

My passion for outdoor adventure brought me from the Plains of the Midwest to the mountains of Utah. Building my career in Retail, working in the Outdoor Sporting Goods, Apparel and Motorsports industries, with proven skills in Merchandising, Operations, Management, Freight and Sales. All built on a B.S. Degree (Cum Laude) in Business Administration, Specializing in Management, from Minnesota State University, Moorhead and that Midwest Work Ethic. My passion, skills and drive will help take your company above and beyond the competition. 

Ranked number one in sales every month since hire.
Developed lead nurturing strategy that led to a conversion rate 36% above average.
Ambitious, self-motivated, and reliable, resulting in sales performance above my peers and increased responsibilities.
Rated at 4.9 out of 5 stars in customer reviews, highlighting friendliness and professionalism.

Sales Associate

Creatively implemented and maintained a profitable, easy to shop environment using visual merchandising standards and sales data.
Coordinated, coached and inspired team members to provide the best balance of customer service and operational excellence.
Fostered enthusiasm for the brand to increase profitability and customer loyalty.

Visual Merchandising Team Lead

Increased store morale and metrics by connecting with employees and providing excellent customer service.
Implemented the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits.
Strengthened skill set by assisting the store management team with general supervision and daily procedures.

Apparel Department Lead

Exemplified professional customer service skills as direct contact for the parts and service departments.
Organized processes in the parts and service departments, including ordering and receiving.
Assisted management by service writing, organizing labor and assigning jobs to technicians.

Parts and Service Coordinator

Sales of DIRECTV, Safelink Internet and Phone Services. 
Led the sales team with 25-30% of total company sales.
Increased company sales with excellent customer service .
Improved leadership skills while providing on-the-job training and support for employees.

Lead Sales Associate

Improved efficiency and customer service skills while operating the online store and processing orders.
Researched, inputted and validated brand information while managing dealer website.
Contributed to each department while learning the fundamentals of operating a dealership.

Ecommerce Manager

Facilitated new brand development, from manufacturing, to marketing, to distribution.
Specialized in design, photography, video capturing and editing.
Expanded marketing knowledge by researching and penetrating target market.

Marketing Advisor

Acquired human resources skills by recruiting, interviewing, hiring and training employees.
Developed interpersonal and mediation skills by scheduling, supervising and evaluating staff.
Demonstrated negotiating skills by preparing and presenting successful equipment proposals.
Oversaw budget, purchasing, and financial transactions.
Focused leadership and communications skills when facilitating staff meetings.
Devised and implemented marketing and promotional events.

Recreation & Outing Center Manager

Enhanced customer service skills while taking responsibility for all hotel operations. 
Resolved conflicts while maintaining superior customer service relations.

Guest Services Agent

Gained online sales experience by overseeing company website and eBay store.
Used my passion for motorsports to sell apparel, gear, and accessories.
Processed orders for stock and customers.

Apparel Associate and Ecommerce Manager

Find out detailed information about Monica Nelson,  in Cottonwood Heights, UT

Monica Nelson: in Cottonwood Heights, UT

Monica Nelson

Minnesota State University Moorhead