Monica Nelson: in Cottonwood Heights, UT
Work experience
Huntington Beach Honda
Sales Associate | 11/2018 - 07/2019
Ranked number one in sales every month since hire.
Developed lead nurturing strategy that led to a conversion rate 36% above average.
Ambitious, self-motivated, and reliable, resulting in sales performance above my peers and increased responsibilities.
Rated at 4.9 out of 5 stars in customer reviews, highlighting friendliness and professionalism.
adidas
Visual Merchandising Team Lead | 09/2015 - 07/2018
Creatively implemented and maintained a profitable, easy to shop environment using visual merchandising standards and sales data.
Coordinated, coached and inspired team members to provide the best balance of customer service and operational excellence.
Fostered enthusiasm for the brand to increase profitability and customer loyalty.
Dick's Sporting Goods
Apparel Department Lead | 08/2014 - 07/2015
Increased store morale and metrics by connecting with employees and providing excellent customer service.
Implemented the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits.
Strengthened skill set by assisting the store management team with general supervision and daily procedures.
Nelson's RVs
Parts and Service Coordinator | 11/2013 - 03/2014
Exemplified professional customer service skills as direct contact for the parts and service departments.
Organized processes in the parts and service departments, including ordering and receiving.
Assisted management by service writing, organizing labor and assigning jobs to technicians.
Dynamite Wireless
Lead Sales Associate | 08/2013 - 11/2013
Sales of DIRECTV, Safelink Internet and Phone Services.
Led the sales team with 25-30% of total company sales.
Increased company sales with excellent customer service .
Improved leadership skills while providing on-the-job training and support for employees.
McLaughlin's RV & Marine
Ecommerce Manager | 10/2012 - 07/2013
Improved efficiency and customer service skills while operating the online store and processing orders.
Researched, inputted and validated brand information while managing dealer website.
Contributed to each department while learning the fundamentals of operating a dealership.
Action Manufacturing, Inc.
Marketing Advisor | 06/2009 - 05/2013
Facilitated new brand development, from manufacturing, to marketing, to distribution.
Specialized in design, photography, video capturing and editing.
Expanded marketing knowledge by researching and penetrating target market.
Minnesota State University Moorhead
Recreation & Outing Center Manager | 11/2009 - 12/2012
Acquired human resources skills by recruiting, interviewing, hiring and training employees.
Developed interpersonal and mediation skills by scheduling, supervising and evaluating staff.
Demonstrated negotiating skills by preparing and presenting successful equipment proposals.
Oversaw budget, purchasing, and financial transactions.
Focused leadership and communications skills when facilitating staff meetings.
Devised and implemented marketing and promotional events.
Comfort Inn
Guest Services Agent | 06/2010 - 05/2011
Enhanced customer service skills while taking responsibility for all hotel operations.
Resolved conflicts while maintaining superior customer service relations.
Action Sports
Apparel Associate and Ecommerce Manager | 05/2007 - 08/2009
Gained online sales experience by overseeing company website and eBay store.
Used my passion for motorsports to sell apparel, gear, and accessories.
Processed orders for stock and customers.