Monique Liversage: Marketing Manager in Pretoria, GT

Duties: ? Formulate, direct and coordinate marketing activities and policies to promote products and services. ? Identify, develop and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors. ? Evaluate the financial aspects of marketing activities, such as budgets and expenditures. ? Develop pricing strategies, balancing firm objectives and customer satisfaction. ? Compile lists describing product or service offerings. ? Initiate market research studies and analyse findings. ? Use sales forecasting or strategic planning to ensure the sale and profitability of products or services, analysing business developments and monitoring market trends. ? Coordinate promotional activities or display events, creating direct marketing communication and campaign to market products and services. ? Manage and coordinate a Customer Board meeting, discussing all customer complaints and comments and formulating action plans to address and correct matters of concern. ? Compile detailed quarterly marketing report to head office, planning future marketing activities and reporting on the success of the previous activities. ? Compile detailed customer board reports to head office, indicating action plans for each matter of concern and maintaining a good customer satisfaction rating. ? Manage company's social media marketing by creating and posting relevant content on Facebook and Instagram. ? Manage all leads coming into the system, allocate to relevant sales executives and follow up on each lead allocated. ? Ensure all marketing communication presented with the correct brand corporate identity. ? Executive administration support to the director/dealer principal. I.e.: Letter writing, liaising with legal where necessary, compiling responses to entities such as MIOSA, meeting minutes, coordinating boardroom meetings and travel arrangements.

Duties: ? Greeting customers and scheduling service appointments. ? Cataloguing customers concerns and comments. ? Writing service orders and descriptions of problems and repairs. ? Translating customers repair problems into standard repair terminology. ? Explaining repairs to customers. ? Estimating the cost and time required for repairs. ? Ordering of necessary parts and ensuring time allocated for fitment of the vehicle when part arrives. ? Handling customer complaints.

Duties: ? Facilitate relocation operations for customers, including schedule, planning, moving, storage and delivery times. ? Coordinated schedule of appointments for estimators based on incoming customer calls. ? Served as delivery coordinator for merchandise shipments from third party client. ? Handled communication (dispatch) to drivers in the field focussing on meeting changing customer needs and route efficiencies. ? Assisted with front-line customer service, including answering calls and greeting customers. ? Provided single point of coordination for all phases of international and domestic relocation. ? Calculated volume of merchandise for relocation estimations. ? Calculated the cost of domestic relocations, as well as currency conversion rates and costs for international shipments, or freight relocations.

Duties: ? Formulate, direct and coordinate marketing activities and policies to promote products and services. ? Identify, develop and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors. ? Evaluate the financial aspects of marketing activities, such as budgets and expenditures. ? Develop pricing strategies, balancing firm objectives and customer satisfaction. ? Compile lists describing product or service offerings. ? Initiate market research studies and analyse findings. ? Use sales forecasting or strategic planning to ensure the sale and profitability of products or services, analysing business developments and monitoring market trends. ? Coordinate promotional activities or display events, creating direct marketing communication and campaign to market products and services. ? Manage and coordinate a Customer Board meeting, discussing all customer complaints and comments and formulating action plans to address and correct matters of concern. ? Compile detailed quarterly marketing report to head office, planning future marketing activities and reporting on the success of the previous activities. ? Compile detailed customer board reports to head office, indicating action plans for each matter of concern and maintaining a good customer satisfaction rating. ? Manage company's social media marketing by creating and posting relevant content on Facebook and Instagram. ? Manage all leads coming into the system, allocate to relevant sales executives and follow up on each lead allocated. ? Ensure all marketing communication presented with the correct brand corporate identity. ? Executive administration support to the director/dealer principal. I.e.: Letter writing, liaising with legal where necessary, compiling responses to entities such as MIOSA, meeting minutes, coordinating boardroom meetings and travel arrangements.

Duties: ? Perform daily preparation of portfolio valuation and portfolio analytics. ? Prepare and review, monthly, quarterly and annual work papers and financial statement packages. ? Prepare cash forecasting and expense management for the fund. ? Review management fees and incentive/management fee calculations. ? Review portfolio valuation and analyse the fund's performance on both daily and monthly basis. ? Oversee bookkeeping and accounting work associated with incoming payments. ? Perform general bookkeeping duties, such as updating posts in the accounting software logs. ? Reconcile accounts on a monthly basis. ? Making deposits. ? Recording all cash receipts. ? Distributing customer invoices to ensure that receivables are collected in a timely manner. ? Maintain an organised and streamlined accounting system.

Duties: ? Loading and invoicing all deal files coming into the system. ? Audit each deal file to make sure costing figures are correct and all relevant documentation is present to secure deal. ? Manage and maintain provision accounts. ? Allocate provisional funds to units where necessary. ? Generate orders to suppliers for extras on vehicles and also process the invoices from suppliers for payment. ? Compile and submit month end reports, such as margin analysis and year-to-date sales figures to management and directors. ? Manage and maintain the floorplan report and settlements to the bank. ? Monitor the floorplan account on a daily basis to reduce/eliminate interest charges. ? General accounting functions such as, reconciling and balancing the general ledger with the margin analysis figures on a monthly basis and do journal entries where necessary.

Duties: ? Daily invoicing on Pastel. ? Compiling quotations for customers. ? Maintaining the cashbook ? Daily Banking ? Overall debtors & creditors functions ? Internet payments (Salaries and supplier payments) ? Perform general bookkeeping duties, such as updating posts in the accounting software logs. ? Oversee bookkeeping and accounting work associated with incoming payments. ? Reconcile accounts on a monthly basis. ? Making deposits. ? Recording all cash receipts.

Duties: ? Basic reception and telephone duties. ? Daily banking ? Petty cash management ? Following up on the satisfaction of customers ? Daily invoicing on Pastel ? Basic debtors & creditors functions ? Reconcile accounts on a monthly basis.

Duties: ? Basic debtors function and debt collecting. ? Customer liaison - communicated with clients on a daily basis regarding queries accounts, explaining all charges and offering support to clients. ? Helped clients in the process of opening and closing of accounts. ? Account reconciliation

Duties: ? Assisted with front-line customer service, including answering calls and greeting customers. ? Handling customer complaints. ? Overall Sales duties. ? Issuing of quotations ? Ordering of new stock from suppliers. ? Calculating mark-up on merchandise and pricing items accordingly ? Daily banking ? Petty cash management. ? Meeting with suppliers on a monthly basis. ? Following up on the satisfaction of customers ? Reconcile accounts on a monthly basis.