Customer Service Manager

Customer Service & Support

• Promoted to senior position after 5 months in Coordinator role.
• Managed year-round remote representative team of 4 and seasonal team of 12 serving
customers in 34 locations nationwide.
• Documented training materials and created SOPs for companywide practices to maintain
consistent customer experience through phone, text, email, and webchat communication.
• Managed customer inquiries totaling over 25k conversations in 5 months and over $20.5
million dollars in ticket sales.

Developed new Customer Service department and created workflow procedures to focus on
customer retention, satisfaction, and review rating increases.
• Increased customer response rate by 64% in 5 months.
• Hired, trained, and coordinated in office seasonal representative team of 10 responding to over 22,000 conversations in 4 months.
• Created workflow for customer inquiries and set communication standards to improve
quality of customer care.

Customer Service Coordinator, Trainer

• Build and organize character operations for special events held at the Disneyland Resort.
• Assigned duties to Cast Members, create schedules, and communicate efficiently to team
and other lines of business.

Special Events Coordinator

• Managed a rotating team of 12-35 a day.
• Stayed adaptable in the operation and make quick decisions to maintain Guest experience.
• Provided Disney level of customer service on stage to hundreds of rotating Guests, and daily
cast backstage.

Lead, Trainer, Area Supervisor, Mentor

Find out detailed information about Morgan Rife, Customer Service Manager in Thornton, CO

Morgan Rife: Customer Service Manager in Thornton, CO

Morgan Rife

California State University