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Customer Service Manager

Customer Service & Support

Seeking a full-time managerial position to optimize my problem-solving and organizational skills to increase customer satisfaction.


-Manage a team of 3 customer service representatives; ensuring they are delivering and maintaining  5 star customer service
-Support a team of 4 sales representatives by assisting in processing complex orders and by aiding in difficult customer service situations
-Monitor in-stock inventory to avoid discrepancies and offer comparable products that are no longer available for purchase 
-Manage and supervise 30-40 processed orders pending fulfillment to ensure we are able to meet the guaranteed shipping deadline
-Assist HR with applicant interviews for both Sales and Customer Service and train all new hires on company policies, accurate order processing, fraud prevention, and effective customer communication
-Supervise and train all managers and department heads to ensure every customer interaction is 5 star


-Communicate effectively with customers regarding inquiries related to shipping, warranties, and returns to formulate specific resolutions to ensure customer satisfaction and retention
-Oversee 30-75 web orders placed and processed daily to proactively identify and correct errors prior to fulfillment


Customer Service Representative

-Performed hair styling and chemical services to an average of 70 clients a week  and mastered a variety of tools including shears, clippers, hair dryers, and flat irons
-Fielded incoming calls promptly, scheduled appointments, and updated client records of services rendered
-Created repeat business by developing long-term relationships with regular clientele


Hair Stylist

-Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
-Prepared quality product according to customers’ orders, supervisors’ instructions, and followed approved procedures 


Associate and Certified Trainer

Find out detailed information about Morgen Hoffman, Customer Service Manager in Waves, NC

Morgen Hoffman: Customer Service Manager in Waves, NC

Morgen Hoffman