Nachappa .B.B: RMA Coordinator in Santa Clara, CA

?Team to accept, research, and process repair faulty server cases. ?Assisted Hardware in responding to key manufacturing problems such as particle defects, lack of uniformity, and part failures. ?Monitoring & Processing ongoing RMA requests. ?Identify underperforming areas in the supply chain & suggest improvements or resolutions to problems by applying principles such as lean, six-sigma. ?Acted as the team's point of contact for part ordering and inventory using SAP/CRM platforms. ?Creating Manufacturing Process Instructions for all products and updating as per changes in process ?Documented procedures and developed best-known methods (BKMs) to help other field service engineers perform non- routine tasks accurately.

?Working as a Business Operations intern in managing manufacturing activities, administrating PRM (Product Requirement Management), Inventory purchases. ?Managed Purchase Orders and negotiated contracts with suppliers to obtain optimum pricing, terms, and deliveries. ?Sourced for suppliers who could offer better products, and provide cost savings for the company. ?Sourced parts via the internet, tradeshows, supplier listings, trade journals etc. ?MRP PO execution via pc/MRP and Oracle purchasing programs. Manage material shortages, on-time deliveries, expedites via daily communications with vendors, including management of suppliers via weekly conference calls as needed. ?Execute and manage all aspects of purchasing, acquisition of parts, supplies, goods, and materials and services required to assure on-time deliveries for the company’s production line. Evaluate and negotiate new vendors for best product, best prices and reliable vendors. Negotiate terms and discounts which hav