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Client Success Account Manager

Accounting & Finance

As a graduate of San Diego State University with a Bachelor Degree in Communication and background in Hospitality and Tourism, I am excited about my future professional careers and the opportunities yet to come.

Driven by my high energy levels, I am a go-getter outside and inside the office. I am goal-oriented and effectively prioritize and manage multiple tasks at once. I thrive in fast-pace, creative environment where my communication, leadership, and organizational skills can excel. 

I'm fortunate enough to be well traveled, speak Spanish, and I'm the author of a growing healthy lifestyle blog, Nourish with Natalia. Most of all, my true passion is to work with and inspire like-minded people so please feel free to connect with me!

- Successfully manage a book of business of 100K in monthly client revenue for the company’s property management vertical
- Develop success plans, reports, and social strategies for customers that outline their social growth, metrics, potential issues, and recommendations for future growth
- Achieve and surpass client goals and expectations via thorough understanding of trends in data and refinement of social media strategies
- Spearhead initiatives to navigate clients through a complex software platform, as well as implement customized trainings catered to individual needs and industries
- Identify and track industry trends in the social media and reputation management spaces to advance client goals and digital presence
- Expand and upsell existing customer base through proactive communication of up-to-date product and service offerings


- Developed and implemented streamlined processes for the onboarding of new accounts and locations across multiple industries 
- Assisted and supported Client Success Managers with the daily tasks including social media metric data entry, report creation, and loyalty initiatives 
- Engaged in multi-channel marketing programs aimed to generate ongoing brand awareness for clients across highly-targeted and niche verticals


Client Success Onboarding Coordniatr

-Managed social media platforms for over 100 projects using the company's management platform
-Curated and scheduled content to targeted audiences for each client
-Created strategic copy for hundreds of posts to increase user engagement
-Boosted Facebook content for maximum reach and cost efficiency

Social Content Creator and Advertising Specalist

-Created Contracts, Proposals and RFP Responses for corporate meetings/group sales
-Assisted Sales Managers, Convention Services and the Director of Sales through the contract negotiation process.
-Solicitation of new and repeat business. 
-Partnered with clients to provide an exceptional location, value, experience and creative solutions to enhance the overall expectations.

Sales Coordinator

-Maintained strong Italian wine and cuisine knowledge
-Assisted in marketing for all locations through the website and social media platforms
-Trained new employees to perform the required tasks and procedures 

Server

-Managed all social media platforms (Facebook, Pinterest, Instagram, Twitter) for all corporate locations. Created content, social media calendars, and social media SOP's for the franchisees to follow. 
-Coordinated and assisted with marketing activities such as content development (focused on the corporate blog, articles, and newsletters), marketing campaigns and timelines.
-Supported and trained all corporate and franchise stores on social media practices and guidelines 
-Tracked and targeted new business
-Event planning



Marketing Coordinator

Find out detailed information about Natalia Podolsky, Client Success Account Manager in San Diego, CA

Natalia Podolsky: Client Success Account Manager in San Diego, CA

Natalia Podolsky

San Diego State University