Program Coordinator

Administration & Clerical

Planning and Coordinating 4 Mutual Development Funds (MDF) Programs for Boost Mobile Dealers, which includes over 700
Boost Mobile locations Nationwide.
¨   Planning and Coordinating transition of onboarding our Dealer base from in house to a 3rd party vendor
¨   Continuously improving current programs on a quarterly basis within team and other departments
¨   Maintaining relationships with Boost Mobile counter parts to ensure Dealer program effectiveness
¨   Providing data on program status and progression throughout each quarter
¨   Providing and delivering training for programs handled to sales team and internal account managers
¨   Facilitating processes, programs, and systems to improve customer and teammate satisfaction

Working closely with the sales operation supervisor and director to meet quarterly objectives for the growth of the company
¨	Monitor key performance indicators to take immediate action and escalate issues when required
¨	Review data and monitor SLA's associated with NetSuite tickets and tasks
¨	Review NetSuite data entry logs (saved searches) on a QUARTERLY basis to identify and correct discrepancies
¨	Perform/Manage NetSuite Mass Updates
¨	Maintain Troubleshooting Skill set within team
¨	Develop Team training and info sharing
¨	Works with Concentrus IT/PM on projects that impact NetSuite

Sales Operations Lead

¨	Supported the Sales Team and program managers to ensure operational and administrative duties are completed efficiently
¨	Working cross-functionally with the internal and field account managers, project team, and customers to process requests and resolve all issues in a timely manner
¨	Providing all necessary information or tools and maintaining communication to the internal business team in a cooperative and proficient manner
¨	Arranging and organizing all customer and company files confidently as needed for company operations
¨	Identifying solutions to optimize and improve administrative and operational SOPs, work flows, and work instructions to increase
productivity and minimize inaccuracies
¨	Assisting the program managers with VHA dealers programs (iPhone, B2B, 5 Stars, DOR Counter) and acting as a contact liaison
between dealer and/or program point of contact
¨	Performing new account set ups and handling account update and change requests through Netsuite, Salesforce, and DocuSign

Sales Operation Specialist

Find out detailed information about Natalie Jacuinde, Program Coordinator in West Covina, CA

Natalie Jacuinde: Program Coordinator in West Covina, CA

Natalie Jacuinde