Natalie Jacuinde: Program Coordinator in West Covina, CA

Planning and Coordinating 4 Mutual Development Funds (MDF) Programs for Boost Mobile Dealers, which includes over 700 Boost Mobile locations Nationwide. ¨ Planning and Coordinating transition of onboarding our Dealer base from in house to a 3rd party vendor ¨ Continuously improving current programs on a quarterly basis within team and other departments ¨ Maintaining relationships with Boost Mobile counter parts to ensure Dealer program effectiveness ¨ Providing data on program status and progression throughout each quarter ¨ Providing and delivering training for programs handled to sales team and internal account managers ¨ Facilitating processes, programs, and systems to improve customer and teammate satisfaction

Working closely with the sales operation supervisor and director to meet quarterly objectives for the growth of the company ¨ Monitor key performance indicators to take immediate action and escalate issues when required ¨ Review data and monitor SLA's associated with NetSuite tickets and tasks ¨ Review NetSuite data entry logs (saved searches) on a QUARTERLY basis to identify and correct discrepancies ¨ Perform/Manage NetSuite Mass Updates ¨ Maintain Troubleshooting Skill set within team ¨ Develop Team training and info sharing ¨ Works with Concentrus IT/PM on projects that impact NetSuite

¨ Supported the Sales Team and program managers to ensure operational and administrative duties are completed efficiently ¨ Working cross-functionally with the internal and field account managers, project team, and customers to process requests and resolve all issues in a timely manner ¨ Providing all necessary information or tools and maintaining communication to the internal business team in a cooperative and proficient manner ¨ Arranging and organizing all customer and company files confidently as needed for company operations ¨ Identifying solutions to optimize and improve administrative and operational SOPs, work flows, and work instructions to increase productivity and minimize inaccuracies ¨ Assisting the program managers with VHA dealers programs (iPhone, B2B, 5 Stars, DOR Counter) and acting as a contact liaison between dealer and/or program point of contact ¨ Performing new account set ups and handling account update and change requests through Netsuite, Salesforce, and DocuSign