Nathan Wong: DESIGN CONSULTANT in Vancouver, BC

• Created designs, concepts, and sample layouts for clients such as RSPCA, The Australian Museum, Telstra and Warner Music Australia • Developed graphics and layouts for product illustrations, company logos, and websites • Underwent the full design process with clients, from presenting initial draft materials, undergoing multiple reiterations, through to the final product

• Developed designs, concepts, and sample layouts for clients • Created graphics and layouts for product illustrations, company logos, team uniforms and websites (Spring Activator/Spring University, Ironbark Ultimate, Uncommon, Vancouver Women's Masters Ultimate, Koi Ultimate)

• Directed all incoming mail, phone and email enquiries to appropriate personnel • Offered concierge service to premium clients, acting as their personal account manager and troubleshooting potential issues and ensuring retention • Maintained manual and electronic ordering systems to keep all stakeholders informed • Helped design, edit and output graphics and corporate logos to be printed on a wide array of garments and textiles in a fast-paced, high-stress environment • Maintained equipment and office supply inventory, purchasing as required • Created new operational procedures and instructed other staff on their application in order to increase production efficiencies and improve product quality

• Managed over 15 different accounts including Herman Market, Jason Dussault Apparel, CYC Design Corporation (Reigning Champ), Unitex Sales, Performance Plus Sportswear and Original Six Marketing with a 100% customer satisfaction rating over 2017 • Greeted visitors and directed them to the appropriate person or department • Used proprietary software to process, track and facilitate the production of orders, resulting in an average monthly sales of ~$20,000, as well as led the implementation of Airtable, streamlining information communicated between sales and production in a constantly fluctuating environment • Helped design, edit and output graphics and corporate logos to be printed on a wide array of garments and textiles in a high paced, high stress environment • Proactively sought out and analysed new decorating techniques and processes, with a focus on cost-effective and environmentally conscious methods • Set up and maintained manual and computerized order filing systems detailing artwork and order specifications

• Recruited and managed over 15 new staff, building our team of subcontractors to over 60 with a 95% employee satisfaction rate • Acted as the main point of contact for clients and staff, responsible for maintaining Porter's 100% satisfaction guarantee over the 70 jobs completed during my tenure • Worked directly with the CEO to strategise and adopt new systems to increase efficiency and profitability, such as incorporating a new rostering system to manage/track subcontractors on availability, which led to a 15% increase in job uptake by staff • Sought out and analysed customer feedback to understand trends and behaviour, liaising with the CEO and development team to tailor Porter to stakeholders (photographic confirmation, subcontractor info/rating system) • Utilised FreshDesk to manage and moderate incoming customer orders and ongoing tickets to streamline communications

• Functioned as the public face of the organisation, including ministerial briefings (NSW Minister for Sport), and answered all enquiries regarding organised disc sports in NSW • Event management duties (pre, during and post event) including Youth and National Championships (~500 attendees) • Oversaw the development and management of the sports program budget, resulting in $12,500 additional revenue • Increased player numbers by over 300 across NSW, with youth ultimate growth up 25% • Opened and distributed all incoming mail to appropriate board members • Set up and maintained coaching database and state-wide event schedule • Designed materials for all print and web marketing initiatives

• Planned out and prepared advertising and promotional material to increase sales of products or services, working with customers and other stakeholders to increase revenue for Special Olympics Australia by 8% across metropolitan Sydney • Provided presentation and product demonstration support, identifying opportunities to streamline procedures and operations • Developed new office procedures and trained new staff, arranging appropriate training programs and implemented to achieve desired results