Neal Patterson: in Santa Ana, CA

? Team leader of retail department with $2 million in annual sales. ? Responsible for the training, development and retention of 20+ sales associates & 2 assistant managers. ? Daily emphasis on achieving budgeted sales while controlling labor & other expenses. ? Communicated effectively in written & verbal formats with crew, support team & superiors. ? Reviewed product mix reports and communicated product needs to home office. ? Completed all daily, weekly & monthly reports accurately and met all project deadlines. ? Assisted Visual Merchandising Team with directives and standards.

? Manager on Duty responsible for all operational tasks for opening, mid and closing shifts. ? Extensive work in Visual Merchandising to create an immersive environment and maximize sales. ? Assisted in development of crew supervisors that lead to multiple promotions to management.

? Assisted managers with operational tasks for opening, mid and closing shifts. ? Completed company Growth Program that prepares employees for management positions. ? Member of National Training Team that opened the first TREX Cafe in Kansas City.

? Provided "Guest First" service, cash handling experience and sales building with suggestive selling. ? Sales Associate of the Year in 1998. ? Promoted to Crew Supervisor in 1999. ? Transferred to Anaheim location as part of store opening team in December 2000.