Bachelor of Science in Fashion Merchandising

Dedicated management candidate with more than 10 years of experience in import apparel manufacturing industry. Adept at
cross-functional competencies in operations supervision, staff management, customer & vendor relationship, and financial
management. Keen on opportunities where my experience and skills can be utilized to promote company success.

• Responsible for company's overall business development, operations, accounting, logistics, and customer relations.
• Created yearly budget and sales projections.
• Negotiated all costing and procurement with customers, factories and vendors.
• Created itemized cost caps and enforced adherence to the merchandising team when purchasing to maximize margin for the company.
• Consistently analyzed records of initial cost breakdown sheet versus actual cost breakdown to obtain up-to-date market price and product knowledge.
• Expanded company's category ability through development collaborations with customers and was
granted a monthly program for Macy's MG Active division.
• Implemented workflow and SOP for merchandising, production, QA/QC, and logistics department
to create consistency and mitigate loss.
• Organized and coordinated logistic process as well as managed shipments and deliveries.
• Trained staff customers' and stores' (Wal-Mart, Kohl's, Cracker Barrel, Macy's, JCPenney, TJMaxx, Ross, Burlington, Belk, Maurice's, Nordstrom, Venus), procedures and requirements to execute
orders efficiently.
• Educated staff on testing requirements and government regulations for importing to U.S.
• Evaluated and approved factories for category suitability, capability, and factory compliance for
order allocation.
• Visited mills and factories to build relationships and partner in strategizing business growth.

Managing Director (Import Production)

• Managed operation process from product development to bulk delivery and analyze cost-savings strategies to increase company's profitability.
• Reviewed all costing and negotiated final FOB and DDP prices with the customers.
• Monitored and enforced Time & Action & WIP report to ensure factories stayed on schedule.
• Managed and guided merchandising, production, QC/Compliance team overseas on customer's
requests, requirements, and retailers' protocols to successfully complete orders.
• Met and worked with customers on a daily basis to ensure questions and information the factory
needs are provided in a timely manner as well as provided solutions and alternatives to any issues
that emerged during pre-production, production, and shipment stages.
• Supported company growth by consistently increasing sales revenue - from less than $10 million in annual revenue to $28 million.
• Gain a trusted representative status with every customer by providing optimal customer service
and attentive oversight to each order.
• Identified company's category strength and build product development and order program
strategies to increase sales.

Production Account Manager

• Established a close rapport and built strong relationships with the customers by understanding their needs and providing the services and attention required for their orders.
• Was heavily involved in product development process and scheduling to ensure the product line meets Market deadlines.
• Established new customer service initiative particularly in the development stages, and obtained
first-bid advantages for orders.
• Monitored WIP reports and effectively maintained Time & Action schedule by engaging in bi-weekly
status meetings with the merchandising, production, and logistics team.

• Act as a liaison between oversea vendors and design, merchandising, and technical team in communicating procedural directives and requirements to ensure proper execution in pre-production and production.
• Collaborated with the designers and merchandisers in the approval process of quality, lab dips,
strike offs, and bulk submittals for all components pertaining to each design.
• Attended fit session, making appropriate comments and recommend adjustments for fit and construction.
• Prioritized and managed multiple accounts simultaneously while maintaining delivery deadline.
• Reviewed and confirmed information on the technical packages as well as sending it out to oversea
vendors to negotiate price and delivery.
• Attended and participated in monthly meeting in trouble shooting in line production problems.

Import Production Coordinator

Find out detailed information about Ngoc Nguyen,  in Long Beach, CA

Ngoc Nguyen: in Long Beach, CA

Ngoc Nguyen

California State University