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Nia Morejon
8611 Bel Air St.
Buena Park, CA 90620
714-318-0097
niamorejon@gmail.com

OBJECTIVE
Offering experience in office operations and customer relations. Seeking a responsible position in the business or customer service industry to expand my skills and knowledge with opportunity for growth.

SUMMARY OF QUALIFICATIONS
Resourceful and detail oriented administrator with 11 years experience in a customer relations environment. Capable of assessing operation, procedural and effectiveness issues, in addition to implementation of solutions. Excellent communications skills focusing on customer service and care. Skilled in coordinating multiple tasks and providing a clear report of results to management. Experience with desk top computer software applications :  Retail-Pro 7 & 8, Microsoft Office (Excel, Word, Outlook), Adobe Illustrator, and multiple different LIS’s. Consistent history of strong organizational skills and work ethic.


EXPERIENCE
Medical Consultants Unlimited – Medical Records/Customer Service
Murrieta, CA 90620 May 2014 – November 2014
Job function included; data entry, word-processing, sending and receiving interoffice wires, faxes, etc.
Performed quality review (levels II and III) for medical records requests. Answered a high volume of incoming calls from physicians, attorney’s offices, patients, and law enforcement offices while processing records requests and responding to general inquiries. Trained new staff on quality control procedures. Prepared medical records requests for distribution to the requestors. Also worked in the front lobby of the medical records department, processing patient requests in person, taking payments, and distributed medical records that were to be picked up in person.

Path Logic Laboratory – Sales Support/Onsite Phlebotomist
Santa Ana, CA November 2011 – August 2012	
Responsible for taking sales meeting minutes, answering incoming calls, resolving client complaints, inputting new doctor/clinic into the data base. Maintain client files. Inform Sales Reps of new possible clients as well as inform them of any jeopardy accounts. Draw blood samples for patients coming into the lab. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.


MD Profit – Office Administrator/Phlebotomist
Santa Ana, CA March 2011 – October 2011
Assist in putting together a “start up” medical laboratory in Santa Ana, CA. Responsible for communicating with vendors in regards to pricing, shipping, and delivery, communicating with the preventative maintenance company for the laboratory machinery, perform interviews for perspective employees, communicate with potential clients, schedule meetings with the investors. In charge of office supply inventory, and assist in putting together laboratory manuals. As well as maintain the phone lines and front office.





Central Medical Laboratories – Administrative Assistant/Sales Support 
Cypress, California June 2006 – February 2011
 Assist the Director of Marketing. Work side by side with the  laboratory sales representatives to ensure the satisfaction of the laboratory clients. Manage the start up of all clients, and maintain their files. Oversee the management of “Priority Accounts”. Responsible for resolving client complaints, inputting new doctors/clients into the LIS, walk clients through accessing on line results via secured web site, assist in the training of new staff members, including new phlebotomists.  Draw blood samples for patients coming into the laboratory. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.

Cash Call Inc. - Loan Originator/Customer Service 
Fountain Valley, California Aug. 2005 – June 2006
Responsible for answering a multitude of incoming applicant calls, while processing online applications and responding to general inquiries. Responsible for gathering borrower information, initial underwriting and closing on 1K-20K personal loans. Consistent top loan producer within my loan team.

New Balance - Assist. Mngr/Retail Pro Tech 
Costa Mesa, California Nov. 2002 - Sep. 2005
 Implemented strategies to improve customer service, drive store sales, and increase profitability. Ensured customer needs were met, complaints were resolved, and service was quick and efficient. Provided support and motivation to sales associates during peak periods or when scheduling conflicts arose, all while leading and directing my team while driving the business forward. Relied on experience and judgment to plan and accomplish our goals. My job requirements also included staff training, daily banking, inventory control and data entry.

Le Puy Temp Agency - Records Clerk 
Orange, California Sept. 2002 - Nov. 2002
Maintained medical record integrity by filing, assembling, and retrieving confidential patient records. Maintained master patient index, making folders for new patient records and performed audits, and assisted private and home care personnel in locating records. Served and protected the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements. Accomplished billing department and office mission by completing related results as needed.

Old Navy - Sales Assoc./Currency Clerk/Stock Handler 
Fullerton, California Nov. 2001 - May 2002
Interacted with customers on a regular basis in processing cash register transactions. Operated computerized cash register to conduct sales transactions; handled cash, and made changes as required. Performed general floor maintenance and housekeeping; monitored and maintained the condition and safekeeping of merchandise. Oversaw the processing of routine returns and buy backs; coordinated the return and refund of merchandise. Prepared cash register reconciliation. Created and assisted in designing displays.

Assertive K-9 Training - Exec. Office Supervisor./Administrative Assistant 
Stanton, California June 2001 - Nov. 2001
Primary administrative functions included managing incoming calls, arranging meetings, creation of documents, correspondence, and maintaining files. Additionally, assisted in daily transactions, purchases and training and boarding payments. Job function included; data entry, word-processing, sending and receiving interoffice wires, faxes, etc.

	Education:
	Western High School		Anaheim, CA		  General Education


Job function included; data entry, word-processing, sending and receiving interoffice wires, faxes, etc. Performed quality review (levels II and III) for medical records requests. Answered a high volume of incoming calls from physicians, attorney’s offices, patients, and law enforcement offices while processing records requests and responding to general inquiries. Trained new staff on quality control procedures. Prepared medical records requests for distribution to the requestors. Also worked in the front lobby of the medical records department, processing patient requests in person, taking payments, and distributed medical records that were to be picked up in person.

Medical Records / Customer Service

Responsible for taking sales meeting minutes, answering incoming calls, resolving client complaints, inputting new doctor/clinic into the data base. Maintain client files. Inform Sales Reps of new possible clients as well as inform them of any jeopardy accounts. Draw blood samples for patients coming into the lab. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.

Sales Support / Onsite Phlebotomist

Assist in putting together a “start up” medical laboratory in Santa Ana, CA. Responsible for communicating with vendors in regards to pricing, shipping, and delivery, communicating with the preventative maintenance company for the laboratory machinery, perform interviews for perspective employees, communicate with potential clients, schedule meetings with the investors. In charge of office supply inventory, and assist in putting together laboratory manuals. As well as maintain the phone lines and front office.

Office Administrator / Phlebotomist

Assist the Director of Marketing. Work side by side with the  laboratory sales representatives to ensure the satisfaction of the laboratory clients. Manage the start up of all clients, and maintain their files. Oversee the management of “Priority Accounts”. Responsible for resolving client complaints, inputting new doctors/clients into the LIS, walk clients through accessing on line results via secured web site, assist in the training of new staff members, including new phlebotomists.  Draw blood samples for patients coming into the laboratory. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.

Administrative Assistant / Sales Support

Find out detailed information about Nia Morejon,  in Buena Park, CA

Nia Morejon: in Buena Park, CA

Nia Morejon

Western High School