Nicholas Martuscelli: Sales Consultant in Oxnard, CA

Work with customers through each and every step of the sales process. Including, but never limited to: Communicating to customers what makes CarMax unique Interviewing customers to determine their wants and needs Submitting credit applications Processing transaction paperwork Navigating and using various provided computer programs as selling tools. Reading, collecting, and transcribing data in order to complete accurate paperwork. Seeking out opportunities for self-development, participating in training, and welcoming performance feedback

Create and maintain social media accounts across various platforms. Interact and communicate with both loyal fans and potential customers. Perform tasks as assigned including but never limited to: event planning, sales calls, customer surveys, and procurement

Effectively balance inflow of customers to the restaurant by accepting walk ins and maintaining table availability for reservations. Answer phone calls and create reservations in a fast paced public environment. Manage concerns and complaints of unhappy guests. Create a lasting positive impression on guests as they enter and exit the restaurant by providing outstanding customer service

Responsible for maintenance and creation of social calendars to be sent to members of the club. Social Media Marketing to members using Hootesuite, Constant Contact. Create advertisements by use of Photoshop and Illustrator. Research via cold calls, data from reciprocal clubs both in the US and internationally. Responsible for Customer Relationship Management (CRM) Database maintenance. Independently created and streamline statistical reports utilized by executive management and the board of directors. Actively sought after by management team to proofread and improve new and existing documents. Asked to participate in annual board of governor’s think tank.

Create marketing materials and publish them both digitally and physically.

Recruited by a management professional within the company to evaluate their current marketing plan and create a SWAT analysis based off my findings. Then I recommended various actions to combat those threats and weaknesses.

Developed experience acting as a first responder and applying safety and security protocols. Specifically, being available and attending to the needs of students facing crisis at all times. Demonstrated responsibility with community development with students of diverse backgrounds. Specifically, the ability to mediate conflicts, provide counseling, encourage peers both academically and socially, providing myself to assist with the needs of students and proactively manage concerns that may arise. Responsible for staff and administrative duties including working as a receptionist at the front office, completing health and safety walks through the facilities, attending weekly staff meetings, preparing and conducting bi weekly floor meetings with residents. Create and execute social programs. Including but never limited to: scheduling, budgeting, developing proposals for management, advertising, SWOT analysis, and post event analysis.

Coached a group of 15 children in a safe, productive environment resulting in proper technique and achievement of specific performance goals. Collaborated with parents and supervisors to develop group lesson plans that would meet the needs of individual students to insure all swimmers developed the necessary skills to excel to the next level of competition.