Nicholas Sawaya: Customer Service Manager in Newport Coast, CA

? Met or exceeded company sales goals along with KPI's consistently. ? Motivated and trained stylists in product knowledge and sales techniques. ? Organize areas in the store and resolve any issues that might arise with customers or staff. ? Respectfully and patiently address client issues, working professionally to ensure the client's happiness while adhering to company policies.

• Maintained constant dedication to quality, maximized accuracy, and ensured jobs were completed correctly the first time. • Contributed to repeat and referral business by using strong customer service and problem solving skills. • In depth knowledge of all parts and procedures, allowing for customers to have a seamless experience with both purchases and services.

? Managed all operational aspects of daily functioning of mainline boutique. ? Efficiently managed shipping team whom organized stockroom, replenished sales floor, received and processed all incoming/outgoing shipment. ? Implemented strategy to better organize multiple stockrooms, adhering to corporate standards as well as the needs of the sales team. ? Oversaw inventory twice a year as well as reconciling discrepancies, resulting in the store's lowest shrinkage to date ? Completed and followed up on client repairs, fulfillment of supplies, maintenance requests, product damages, etc. ? Organized sales reports and effectively communicated needs to our buyers and allocators, resulting in consistent sales growth for the store and allowed us to consistently beat our KPI goals. ? Managed the selling floor of a luxury boutique, assisting clients and sales associates to ensure the highest level of service is given. ? Developed and maintained personal client book. Deliver outstanding customer service and act as a face of the brand. ? Generated sales and met sales goal using different selling skills.