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VOC Product Specialist

Specialist & Consultant

? Identified opportunities for improvement via immersion, qualitative analysis and ….
? Supported findings through quantitative analysis (self taught SQL on the job)
? Facilitated and facilitated the facilitation of immersion sessions for key stakeholders
? Developed strong partnerships across Product, Eng, Design, Ops, CI, and Marketing
? Launched CxT team that generates strategic, customer-centric data for product planning
? Directly impacted product roadmaps via quarterly planning and service design
? Through the above methods, helped drive a 35% reduction in contact rate

? Managed Ops Coordinator team of 10, cut costs by 70% while improving user experience
? Halved customer support ticket volume by restructuring Zendesk and user Help Center
? Generated strategic recommendations for product based on diner feedback data
? Owned day-to-day relationships with 100+ restaurant partners and their staff
? Standardized ops protocol and best practices across all markets

Operations Coordinator / Diner Experience Analyst

? Worked full- and part-time at high-end gastropubs to support tuition and living expenses
? Hired, trained and managed 9 bar staff
? Managed bar inventory, financing, vendor and entertainment contract negotiation

Entertainment Coordinator / Bar Manager

Find out detailed information about Nick Cushing, VOC Product Specialist in SAN FRANCISCO, CA

Nick Cushing: VOC Product Specialist in SAN FRANCISCO, CA