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Bi-lingual German & English Customer Service / Help Desk Specialist

Customer Service & Support

A dedicated bi-lingual professional with 5+ years experience in managerial positions. Detail-oriented and hardworking with outstanding skills in managing, event production and marketing. Hands-on experience in concept development, marketing and sales, customer service, and operations – a valuable asset with multicultural business experience and a keen eye towards success.

• Provide detailed product information and services support to customers in German and English via phone and email
• Maintain financial accounts, assist and resolve customer complaints, manage orders, answer account questions, administer billing, and process cancellations
• Translate documents from English to German and vice-versa

• Managed the inner workings of the Pro Shop – answered phone calls, booked tee times, checked in golfers, coordinated the tee sheet
• Provided extremely high quality customer service to all patrons of the club
• Responsible for outfitting and merchandising the Pro Shop and managing the shop’s inventory
• Oversaw the daily cash management of the store and provided reports to management

Golf Pro Shop Specialist

• Assisted the Manager with planning, directing, managing supervising and evaluating all golf course programs, activities, and staff
• Responsible for the management of the course staff – sought, interviewed, and hired new employees, conducted performance reviews, imposed disciplinary actions, built teams, and coached each individual
• Forged relationships with clients/members, vendors, and contractors to establish long-term business partnerships and ensure proper fulfillment of tasks and responsibilities
• Acted as the primary point of contact for all special events taking place on the golf course grounds
• Developed, organized, planned, and executed all special events scheduled to take place at the course – tournaments, leagues, and clinics
• Maintained the course’s budget and cash flow via internal financial databases and provided routine reports to management on the status of accounts

Asst Golf Course Manager / Head Supervisor

• Organized and planned successful golf tournaments and local events with partnering courses
• Coordinated event space to provide support and services to advertising sponsors of events

Event Coordinator

• Provided administrative and operational support for local functions; planned and coordinated team travel
• Coordinated communications between Public Relations, broadcasters, sponsors and press and the individual representatives of the team

Administrativ Assistant

• Assisted members, participants, guests, and sponsors by providing customer service
• Coordinated special events, evaluated various tournaments, and provided reports to Management

Event Manager

• Conceived, developed, organized, and executed corporate BMW events
• Managed the travel of internal employees as well as the productivity of different staff artists

Assistant Team Marketing and Brand Appearance

Find out detailed information about Nicolas Weber, Bi-lingual German & English Customer Service / Help Desk Specialist in Windermere, FL

Nicolas Weber: Bi-lingual German & English Customer Service / Help Desk Specialist in Windermere, FL

Nicolas Weber

University of Bayreuth