Nicolas Weber: Bi-lingual German & English Customer Service / Help Desk Specialist in Windermere, FL

• Provide detailed product information and services support to customers in German and English via phone and email • Maintain financial accounts, assist and resolve customer complaints, manage orders, answer account questions, administer billing, and process cancellations • Translate documents from English to German and vice-versa

• Managed the inner workings of the Pro Shop – answered phone calls, booked tee times, checked in golfers, coordinated the tee sheet • Provided extremely high quality customer service to all patrons of the club • Responsible for outfitting and merchandising the Pro Shop and managing the shop’s inventory • Oversaw the daily cash management of the store and provided reports to management

• Assisted the Manager with planning, directing, managing supervising and evaluating all golf course programs, activities, and staff • Responsible for the management of the course staff – sought, interviewed, and hired new employees, conducted performance reviews, imposed disciplinary actions, built teams, and coached each individual • Forged relationships with clients/members, vendors, and contractors to establish long-term business partnerships and ensure proper fulfillment of tasks and responsibilities • Acted as the primary point of contact for all special events taking place on the golf course grounds • Developed, organized, planned, and executed all special events scheduled to take place at the course – tournaments, leagues, and clinics • Maintained the course’s budget and cash flow via internal financial databases and provided routine reports to management on the status of accounts

• Organized and planned successful golf tournaments and local events with partnering courses • Coordinated event space to provide support and services to advertising sponsors of events

• Provided administrative and operational support for local functions; planned and coordinated team travel • Coordinated communications between Public Relations, broadcasters, sponsors and press and the individual representatives of the team

• Assisted members, participants, guests, and sponsors by providing customer service • Coordinated special events, evaluated various tournaments, and provided reports to Management

• Conceived, developed, organized, and executed corporate BMW events • Managed the travel of internal employees as well as the productivity of different staff artists