Nicole Novikova: Assistant Sales & Services Manager/Key Holder in Redmond , WA

? Support the management team in achieving sales goals ? Service as a role model to sales/design associates by making the customer experience the priority ? Perform operations functions: open/close store, stock, and office management procedures ? Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance ? Plan and execute in-store events such as pop-up shops and fundraisers

? Drive business within a department store by providing an elevated experience to customers ? Educating and motivating retail partners ? Meeting/Exceeding shop-in-shop sales goals ? Communicate opportunities;including, but not limited to strategies to drive sales, stock and product needs ? Promote the Michael Kors brand by encouraging cross selling between shop-in-shops ? Ensure visual excellence standards are consistently maintained

Work alongside visual manger to re-arrange floor set and move merchandise in order to boost sales ? Assign daily tasks to other members of the team ? Restock merchandise as needed ? Be familiar with merchandise collections

? Turned images into reality ? Utilized my own creative abilities ? Installed holiday decorations ? Designing/decorating trees, arrangement, wreaths and garlands.

? Leveraged product knowledge to increase sales by educating customers. ? Assisted with special projects such as social media product promotion. ? Created a fashion focused Instagram account that displayed a lifestyle look of featured items on trend ? Drove sales and achieved both fall and spring plans. ? Developed a clientele through MyClient with a top percentile in store. ? Customer service and elevated selling. ? Provided fashion advise to customers working in high end clothing departments. ? Knowledge of the latest fashion trends, color schemes and designers. ? Strong partnership skills with shop manager and team members. ? Visual merchandising.