Noah Ridlon: in Riverside, CA

Point of contact for 1,500 dealerships to dispute and negotiate repair and/or pricing of vehicles in order to arrive at mutually acceptable solution and in an effort to maintain a 98% sales rate. Created and implemented the arbitration process utilized by all CarMax auctions nationwide, which resulted in our ranking as the #1 super auction in customer service and having 0 customer complaints based on dealer surveys. Managed, hired, and developed a staff of 15 Auction Service Associates and 3 ASE Master Technicians to perform tasks that supported inventory flow, vehicle production, and auction execution. Analyzed data from arbitrated vehicles and designed new spreadsheets that contributed to making more accurate pricing adjustments, saving the company $2.2 million over 6 months. Played a significant role in the Grand Opening of the largest CarMax on the West Coast by leading a team that performed over 2,000 phone interviews, resulting in the hiring of 225 employees.

Managed a staff of 12 Buyers and 3 Assistants responsible for the procurement for $8 million in inventory per month. Analyzed data from the used automotive market to identify and communicate current trends, values, and inventory levels in order for staff to quickly adapt and accurately appraise vehicles. Responsible for the logistics of locations vehicle inventory by scheduling inbound and outbound transportation, ensuring timely deliveries, and monitoring a balanced front lot. Ranked among the top 20 senior buyers in the company (nationwide) by appraising over 20,000 vehicles, achieving a buy rate of 30%, and earning a total margin of $1,200 per unit sold equaling in $7.2 million profit. Improved stores Gallup’s Great Workplace score from a focus store to the top 5% of all 171 CarMax locations, by mentoring management on how to effectively recognize the accomplishments of the individual and team.

Lead customer service department in a high volume call center by inputting and resolving 75-100 warranty claims daily, resulting in the promotion to Walk-in Warranty Representative. Created and maintained customer accounts with proper follow up from multiple departments for timely resolutions. Extensive knowledge of company products and policies in order to perform necessary repairs and replacements.