Tech

Interpreter

Other

I am a versatile professional with both administrative and technical skills seeking a role with a progressive organization in search of a team-oriented self starter with extensive experience in Business Administration and specialized in Information Systems. As a “people person” with a passion for information technology, I believe I can be great contributor to your organization.

I am currently pursuing a Professional Certificate in Project Management (training) at SDSU College of Extended Studies. 
 
With more than 8 years of experience as a successful office administrator and senior inspector for the Employees Provident Fund, I bring a versatile skill set to the workplace. Being multi-lingual, business oriented, and technically trained, attention to detail is my strong suit and I have experience providing administrative service and support to a variety of clients and customers. Additionally, my past duties have included contracts, legal documentation and court procedures. Having worked with sensitive client documentation most of my career, confidentiality and the protection of private information are a high priority in the tasks I perform.


Providing interpretation and translation services.

Tutor

Responded to inbound calls from customers seeking product advice, orders, replacements, refunds, and services. Reviewed queue of pending calls; managed list based on incoming data

Key Achievements:
Established extremely successful track record of resolving complaints to customers’ satisfaction

Seasonal Customer Service Associate

Hardware and software upgrades and help desk support.

IT Associate (Volunteer)

Responded to inbound calls from customers seeking product advice, orders, replacements, refunds, and services. Reviewed queue of pending calls; managed list based on incoming data

Seasonal Customer Service Representative

Managed operational, financial, legal, and personnel functions within national retirement fund service. Trained and supervised teams of 10 – 25 employees; provided administrative oversight; led quality assurance within Financial Management and Accounting Control System (FiMACs). Conducted client interviews in field and office, handled grievances and escalations. Served as committee member to State offices. Acted as speaker and trainer at mandatory seminars and courses for employers nationwide. Supported legal department as prosecuting officer in criminal cases against defaulting employers.

Key Achievements:
•	Frequently recognized for excellent leadership of most productive team and branch office resulting 20% more than targeted fund collection 
•	Appointed to numerous internal service and committee positions 
•	Served on ISO 9000 project to implement quality standards program throughout organization; conducted project coordination and management, research and investigation to improve duties, work procedures and workplace efficiency by review inputs provided by project leads and team members
•	Regularly supervised entire branch office in absence of usual manager

Senior Inspector

Find out detailed information about Norzaimah Greenway, Interpreter in Spring Valley, CA

Norzaimah Greenway: Interpreter in Spring Valley, CA

Norzaimah Greenway

San Diego State University

Southwestern Community College