Bachelor of Science in Business Management

Sr. Director, Operations and WCS

Logistics, Shipping & Operations

Supply Chain and IT Professional accomplished in cross-functional enterprise-wide projects and Operational Management. Managed distribution centers ranging from 100 - 3,000 people while improving cost, efficiency, and throughput. IT focus on design, development support, deployment, and integration of Supply Chain Warehouse Management Systems. Fourteen years of experience in software configuration, process improvement, data analysis, and reporting. Responsible for KPI's, integration of software releases, labor planning, financial planning, and execution to meet goals.

? 24/7 Operation with up to 1,200 associates per shift
? Peak Shipping 750k units per day
? Increased daily throughput capacity by 75%
? Improved Customer Fill Rate from 96.2% to 99.85%
? Improved Customer SLA from an average processing time of 4 days to 1.5 days
? Improved Same Day Shipping order fill rate from 92% to 99% on time (range 5k - 30k orders per day)
? Redesigned many processes both system and operational
? WMS, WCS, LMS, YMS implementations
? Created automatic reporting via Business Intelligence tool and YouTube
? Inventory Management (range 18 Million Units to 30 Million Units) across 3 buildings
? Annual/Monthly/Weekly budget for Direct Labor, Indirect Labor, Shipping, and Supplies
? 99% Ecommerce and 1% Retail

? Led Distribution Center CPU improvement from $1.20 to $0.24
? Inventory Management
? Moved entire operation from California to Ohio and reduced shipping cost by 30%
? Reduced headcount by 50% while increasing throughput
? Perform data investigation on existing reports utilizing MS SQL to ensure accuracy and maintain data integrity
? Reporting
? Serve as 2nd and 3rd level production support for application and interface issues that require database level investigation in MS SQL
? Lead system integration design, development, and testing
? Project Management
? Create design documents, system flows, and operational flows
? Conduct training sessions for super users, management, and end users
? Manage hardware for warehouse
? Negotiate automation contracts
? Negotiate freight contracts with Fed Ex/ Pitney Bowes
? Transportation Management
? Lead RFP efforts for Enterprise Systems including WMS/LMS/ERP/RMS
? Implement and manage Inventory Control processes (Cycle Count/CIAR/Audit)
? Develop web pages in HighJump WMS to support the supply chain
? Partner with external auditors to ensure compliance and prove integrity of data

Director, Operations and Enterprise Systems

? Perform data investigation on existing reports utilizing MS SQL to ensure accuracy and maintain data integrity
? Use MS SQL to create reports for business partners to analyze and help make data-driven operational decisions
? Serve as 3rd level production support for application and interface issues that require database level investigation in MS SQL
? Manage on-shore and off-shore QA team in software testing
? Execute system integration testing
? Support system integration design and development
? Generate and maintain standard project status reports (daily, weekly, monthly)
? Coordinate System Implementations and Data Migration projects
? Gather requirements to create design documents, system flows, and operational flows
? Manage software releases in QA and Production environments
? Conduct training sessions for super users, management, and end users

IT Business Analyst/Continuous Improvement

? Create test scripts and perform User Acceptance Testing (Production and Test Environments)
? Perform process audits with Internal and External Auditors to maintain SOX Compliance
? Assist IT Dept. with System Implementations and Data Migration projects
? Create Standard Operating Procedures (SOP)
? Process improvement
? Conduct training sessions for end users and management
? Change Management

Continuous Improvement Coordinator

Find out detailed information about Octavio Reyes, Sr. Director, Operations and WCS in Long Beach

Octavio Reyes: Sr. Director, Operations and WCS in Long Beach

Octavio Reyes

Los Angeles Harbor College

University of Phoenix