Olivia Sartain: in Columbus, OH

customers make decisions. 08/2021 - 12/2021 ? Documented customer correspondence in CRM to track requests, problems, and solutions. ? Maximized customer satisfaction by handling customer email and telephone interactions. ? Analyzed customer complaints and service trends to identify and correct systematic issues.

? Managed physical and digital files, monitored spreadsheets, and updated 06/2020 - 08/2021 reports to coordinate project materials. ? Provided secretarial and office management support while building cooperative working relationships. ? Coordinated appointments, meetings, and conferences.

? Answered and directed incoming calls using a multi-line telephone system. 10/2017 - 07/2018 ? Sorted incoming mail and directed it to the correct personnel each day. ? Oversaw office inventory by restocking supplies and submi ing purchase orders. ? Maintained daily calendars, set appointments with clients, and planned daily office events. ? Greeted customers, answered general questions, and directed them to appropriate locations.