Olivia Tidd: in Kaneohe, HI

Generated and recognized for top sales in wine and beer club memberships. Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other requests. Regularly checked on guests to ensure satisfaction. Consistently adhered to quality expectations and standards. Employed Sales techniques and provided culinary education to peers and guests. Relayed orders to kitchen by quickly and accurately recording guest selections and keying them into the point of sales system (POS). Frequently assisted colleagues during rush periods to promote teamwork. Created the perfect beer, wine, and food experience. Greeted members and guests, bid a tender departure, and invite to visit again. Ensured coverage of the hostess stand at all times. Escorted customers to their table. Oversee wait-list, gauge kitchen, servers and general dining experience. Polished all glass and silverware. Cleared and set tables to ensure a quick turnover. Gave suggestions about menu selections

Specialized orders according to the customer’s diet, allergy, and or preference. Prepared orders in the alloted time: appetizers- 7min, proteins- 10min, order fire- 15min. Recognized for the ability to catch on quickly. Prepped for and worked the hot appetizer and pantry stations. Worked together as a team to produce food in a timely and orderly fashion. Substituted for and assisted other cooks during rush periods. Trained on more than one station.

Prepared orders according to the customer’s preference. Portioned, arranged, and garnished food. Substituted for or assisted other cooks during rush periods. Ensured safe raw food storage. Performed closing duties. Operated stoves, food processors, steamers, slicers, and ovens. Maintained a safe, sanitary, and orderly work area. Stocked and rotated food according to expiration date. Worked together as a team to produce food in a timely and orderly fashion.

Provided support to the sales team, fitness team, and management staff. Assisted in training new employees to provide exemplary customer service. Greeted members and guests upon entering and exiting. Ensured all check in procedures were followed. Distributed messages to proper departments and employees. Solved billing problems involving EFT set up. Promoted and sold merchandise. Managed a cash drawer of over $500. Concluded the nature of calls and directed callers to proper departments and employees.