Olivia Ward: Manager of Operations

* Organized and executed community engagement events to drive brand awareness, and support sales. * Engaged with existing and potential clients to gain insight into needs. * Organized and facilitated budgets, product estimates, sales forecasts, and product allocations to maximize resource utilization and customer sales opportunities. * Hired and onboarded team members to meet immediate and expected demand. * Managed scheduling, training, and oversee overall organization of supply inventory. * Collected customer fees, managed refunds, and provided complete sales documentation.

NJ * On a freelance and contract basis, organized event logistics, ranging for private and social events in Bergen County, New Jersey. * Oversaw event logistics, venue scheduling and accommodations, including details including audio-visual arrangements, furniture rentals, catering requests, and entertainment. * Maintain a deep knowledge of the local area and vendors, who can support clients and event needs, such as providing transportation, and accommodation. * Coordinated vendors, timelines, and budgets for events. * Maintained close communication with clients to mitigate service issues. * Assessed event success and identified improvement areas through client feedback.

* Liaison between client and hotel property on rooming reservations, arrival and departure, and overall guest experience. * Provided front of house engagement for customers and clients and managed accommodations for high-profile guests of client. * Managed and organized gifting program for clients and the schedule for gifting by coordinating with hotel staff, client, and colleagues. * Managed staff assisting with gifting, greeting guests of client, and delegated movements day-to-day to ensure successful guest experiences. * Participated in pre-event meetings to review client needs, event logistics, and security measures. * Managed special requests for customers regarding reservations, transportation services and daily needs.

* Provided communication between the client and providers of service regarding transportation, dining scheduling and accommodations. Managed team of employees from contracted transportation company. * Participated in pre-event and onsite meetings to review expectations and security measures. * Handled extensive details of ground transportation for 100+ Press, Influencers and Chanel personnel. * Created and continually updated detailed spreadsheets and itineraries pertaining to all guest arrivals, departures, and daily travel during event week. * Managed special requests for customers regarding restaurant reservations, transportation services and car rentals.

* Organized events community events to support fundraising goals. * Raised awareness and attracted donors through fundraising campaigns, events, and direct engagement. * Coordinated with prospective donors to receive sponsorships and initiate matching gift campaigns to achieve funding goals. * Sourced, and managed guest speakers to enhance the efficacy of events. * Secured venue spaces and catering for various events. * Managed day of tasks regarding timeline and execution of events.