Olivia Ward: Manager of Operations
Olivia Ward
Manager of Operations
United States
Skills
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Interests
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Industries
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Work experience
Fitness
Manager of Operations | 09/2019 - Current
* Organized and executed community engagement events to drive brand awareness, and support sales.
* Engaged with existing and potential clients to gain insight into needs.
* Organized and facilitated budgets, product estimates, sales forecasts, and product allocations to maximize resource utilization and customer sales opportunities.
* Hired and onboarded team members to meet immediate and expected demand.
* Managed scheduling, training, and oversee overall organization of supply inventory.
* Collected customer fees, managed refunds, and provided complete sales documentation.
Bergen County
Event Manager (Freelance) | 01/2020 - Current
NJ
* On a freelance and contract basis, organized event logistics, ranging for private and social events in Bergen County, New Jersey.
* Oversaw event logistics, venue scheduling and accommodations, including details including audio-visual arrangements, furniture rentals, catering requests, and entertainment.
* Maintain a deep knowledge of the local area and vendors, who can support clients and event needs, such as providing transportation, and accommodation.
* Coordinated vendors, timelines, and budgets for events.
* Maintained close communication with clients to mitigate service issues.
* Assessed event success and identified improvement areas through client feedback.
Black Flower Agency
Hotel Manager | 03/2023 - 05/2023
* Liaison between client and hotel property on rooming reservations, arrival and departure, and overall guest experience.
* Provided front of house engagement for customers and clients and managed accommodations for high-profile guests of client.
* Managed and organized gifting program for clients and the schedule for gifting by coordinating with hotel staff, client, and colleagues.
* Managed staff assisting with gifting, greeting guests of client, and delegated movements day-to-day to ensure successful guest experiences.
* Participated in pre-event meetings to review client needs, event logistics, and security measures.
* Managed special requests for customers regarding reservations, transportation services and daily needs.
Black Flower Agency
Hospitality Manager | 09/2022 - 11/2022
* Provided communication between the client and providers of service regarding transportation, dining scheduling and accommodations. Managed team of employees from contracted transportation company.
* Participated in pre-event and onsite meetings to review expectations and security measures.
* Handled extensive details of ground transportation for 100+ Press, Influencers and Chanel personnel.
* Created and continually updated detailed spreadsheets and itineraries pertaining to all guest arrivals, departures, and daily travel during event week.
* Managed special requests for customers regarding restaurant reservations, transportation services and car rentals.
Cystic Fibrosis Foundation
Fundraising Coordinator | 01/2017 - 05/2019
* Organized events community events to support fundraising goals.
* Raised awareness and attracted donors through fundraising campaigns, events, and direct engagement.
* Coordinated with prospective donors to receive sponsorships and initiate matching gift campaigns to achieve funding goals.
* Sourced, and managed guest speakers to enhance the efficacy of events.
* Secured venue spaces and catering for various events.
* Managed day of tasks regarding timeline and execution of events.