Manager, Terminal Operations

Logistics, Shipping & Operations

• More than 18 years of experience in progressive operational management ranging from global to regional companies
• Real hands-on experience creating and managing annual budgets (12 M to 116 M) with proven success in optimizing productivity while reducing labor costs
• Significantly increased work output and efficiency of customer service staff - salaried and hourly employees - while achieving key performance indicators using leadership principals
• Garnered consistent recognition for unfailing leadership advocacy across all levels of supervised positions through mentorship, team building, skill development and personal growth
• Proven ability in project management combined with a high-level of understanding in business principles resulted in successful project completion within forecasted timelines
• Port experience includes: Hawaiian Islands, Long Beach, Terminal Island, San Pedro, Oakland, Seattle and Tacoma

• Responsible for managing a team of six ILWU members that forecast effective pre-planning, execution and supervision of the duties associated with the planning of terminal, barge and vessel operations.
• Effectively supervises and directs the work activities of labor, and other personnel; ensuring performance expectations and customer needs are met.
• Makes decisions affecting overtime cost and general expenditures and ensures they are made in the best interest of our company and customers.
• Responsible for the development and achievement of operational and financial goals and objectives.

• Directly reporting to the President, providing direction and leadership to communicate and achieve company goals and objectives, while cultivating positive team performance across multiple departments
• Identify redundancies across all departments to create and implement efficiencies - definitively improving company performance
• Manage policy deployment through training in: lean operations techniques, quality measurables, cost reduction, completed on-time deliveries, safety programs, customer satisfaction, employee relations, visual controls and statewide performance measures.
• Responsible for overall management of finances for the freight operations in all ports with close analysis of annual budgets to effectively control costs

Manager, Freight Operations/Continuous Improvement

• A seasoned manager by industry standards that has been a part of a complex Super Terminal that is able to move over 3.8 million containers a year.
• Supervise, train and direct union-represented employees in all operational and safety procedures, including the responsibility to counsel, discipline and make termination recommendations ensuring an efficient operation within the definitions of the labor agreement
• Lead employees to prepare and execute operational plans while analyzing appropriate workforce hiring for an efficient and cost-effective result
• Actively participate in developing, executing and monitoring tools to achieve Key Performance Indicators

MRC Operations Manager

• Responsible as the liaison between IT to the business managing the team who administers, maintains and enhances the local area network, File Servers and E-Mail servers at the specified and assigned areas of responsibility and all assigned customer locations
• Experience in managing terminal automation projects such as RFID, OCR, EPS and vendors to include WhereNet (Zebra), HTS, ESC, Smart-tech, CargoTech, APS Technologies, Cyberlogitec and NOW Solutions
• Manage all network servers, monitor queues, monitor server disc space, while troubleshooting and resolving technical issues
• Effectively communicate with customers both external and internal, peers, vendors and superiors
• Perform to the customer level of satisfaction to meet the signed Service Level Agreement with the business owner

Business Process Improvement & Information Technology Site Manager-TTILGB

• In the third largest terminal in the world, developed efficient and effective vessel plans according to customer specifications while working effectively with Superintendents, yard and ship labor
• Involved in 24-hour container operations with multiple departments to ensure first-class customer service to steam ship lines, government agencies and terminal operators
• Developed hands-on and leadership experience across a range of functions including: safety measurables, inventory management, customer service, forecasting and production planning
• ISO Certified and World Quality Assurance Auditor.

Vessel Operations Manager/Superintendent

• Apprenticed as inside wireman until completion of program specializing in motor control
• Quickly elevated from apprenticeship to Journeyman and ultimately, Foreman
• Major projects included The Getty Center Museum, Anheuser-Busch and The Northridge Mall

Inside Wireman/Foreman

Find out detailed information about Omar De La Cruz, Manager, Terminal Operations in Honolulu, HI

Omar De La Cruz: Manager, Terminal Operations in Honolulu, HI

Omar De La Cruz