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Tillys.com / Goodwill Ind. Irvine, CA
• Assisting customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
• Works closely with manager to improve consumer related operations.
• Report email / call volume concerns with management and assisted solve internal server issues.
• Worked directly with director of ecommerce to solve CS related operations.
• Completed CNP / fraud prevention and followed all necessary procedures.
• Created JIRA tickets / IT help desk issues.
• Photograph, edit, and crops items for website B2B / B2C sales.
• Educates and acts as a good example for program participants receiving guidance at Goodwill.
• Works along side management to improve methodologies of sales, quality of items, and procedures.

eCommerce Support / Administrative

• Authenticated candidates for RH temp positions through Background checks, drug screenings, i-9 verification.
• Served as a link between candidates and clients to maintain a relationship, and support work related issues.
• Established protocols that increased quality applicant interviews.
• Worked alongside managers to Host Company drives to provide eligible candidates.
• Administered candidate timesheets by correcting any discrepancies, bill rate, pay rate to bring up to date.

Sales Support / Administration

Find out detailed information about Omar verduzco,  in Garden grove, CA

Omar verduzco: in Garden grove, CA

Omar verduzco

Golden West College