Omar verduzco: in Garden grove, CA

Tillys.com / Goodwill Ind. Irvine, CA • Assisting customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention. • Works closely with manager to improve consumer related operations. • Report email / call volume concerns with management and assisted solve internal server issues. • Worked directly with director of ecommerce to solve CS related operations. • Completed CNP / fraud prevention and followed all necessary procedures. • Created JIRA tickets / IT help desk issues. • Photograph, edit, and crops items for website B2B / B2C sales. • Educates and acts as a good example for program participants receiving guidance at Goodwill. • Works along side management to improve methodologies of sales, quality of items, and procedures.

• Authenticated candidates for RH temp positions through Background checks, drug screenings, i-9 verification. • Served as a link between candidates and clients to maintain a relationship, and support work related issues. • Established protocols that increased quality applicant interviews. • Worked alongside managers to Host Company drives to provide eligible candidates. • Administered candidate timesheets by correcting any discrepancies, bill rate, pay rate to bring up to date.