Osman Shire Elmi: Logistics manager in Birmingham

• Ensure that daily operational targets are met and take immediate actions to reverse identified areas of under-performance • Created an efficient plan to confirm workload of parcels division as it arrives at mail center which included a strategically placed scanning system. After being audited it was praised and used as the general plan across all mail centers across the UK. • Successfully implemented an improved storage for mail to ensure quick and efficient loading times for drivers. • Implemented and deployed Regional and Country projects, programs and initiatives within the processing Centre. • Overseeing offloading of work to be sorted off vehicles and steering of quality control checks on mail/ parcels. • Liaising with managers at 16 different Mail Centers so they can prepare for quantity of work that will arrive. • Heading up a team of 30 workers to offload, collect work and assist drivers in designated areas of the Mail Center. • Monitor the work load towards the end of each shift and ensured that work produced leaves on the final vehicles.

UK 2021 • Increase profit margins by leveraging Fulfillment by Amazon • Setting up an agreement with a supplier to provide products • Research and explore improvements on the consumer journey for B2C • Having up to date knowledge on ecommerce and mobile trends. • Merchandising and categorizing products, ensuring best presentation Brand Ambassador at Hafrad Birmingham, UK • Sells cultural street and casualwear made of great fabric. • Engage with customers and answer questions about the product whilst show casing the brand image and gain customer loyalty Delivery against KPI's. • Actively engage with customers, persuading them to try new products

UK 2016 • Offered a professional presentation and friendly first impression of the shop to all visitors and clients. • Managed and triaged incoming telephone calls and mail. • Restocked items and ensured an efficient and high-level of stock management. • Aided customers with IT problems such as the resolution of router, cabling, printer, hardware, and telephone connectivity issues. • Installed anti-virus, Microsoft Office and other software as well as both internal and external hardware.