Paige Heiser: Social Media Coordinator (Internship) in Costa Mesa, CA

• Coordinated Instagram content for LBCC’s Health and Wellness Center • Managed and supervised division’s social media content and strategy • Created engaging text, image, and video content using Adobe Creative Suite • Developed an optimal posting schedule and content calendar for Instagram • Conducted a social media audit • Maintained high attention to detail and ability to complete projects on time

• Utilized excellent interpersonal communication skills to establish, maintain, and develop strong relationships with individuals • Led and managed new hires creating a successful team of Front Desk employees for the leadership building • Developed work schedules for Front Desk employees during the Fall and Spring semester • Managed reservations and kept inventory of supplies for Leadership Office • Maintained a clean and organized front office reception area • Took initiative to complete administrative duties, which resulted in alleviating additional work for Head Supervisor • Created on-campus marketing for student led events with Adobe Photoshop • Acquired a high level of professionalism and office etiquette

• Initiated and maximized new contacts by reaching out to leads and spreading awareness of Orangetheory throughout the community • Successfully helped others by solving problems or answering questions • Established, maintained, and developed strong relationships with members, which created customer loyalty • Maintained communication with new leads to sell memberships, but had confidence in handling rejection • Performed front desk responsibilities such as answering/ transferring phone calls, booking classes, handling membership payments, sending emails, and filing paperwork • Understood importance of accurately entering data into systems and quickly learned Mindbody POS system

• Worked in team of three resulting in strong teamwork/collaboration skills • Evaluated effectiveness of marketing and analyzed how to improve attendance and participation at events • Created promotional material such as flyers, posters, and social media posts for mental and physical health events • Instructed classes on mental health, domestic violence, etc. to spread awareness that having a healthy lifestyle is important • Communicated with outside vendors and successfully negotiated deals for events held on campus • Exceptional with scheduling, budgeting finances, and creating reports for events held by the Peer Health division • Assisted with coordinating events on campus and came up with new ideas for student engagement

• Adhered to the Marriott’s core values in all interactions with customers and employees, which created a positive environment at the Market Place • Thrived in fast-paced environment with high volume face-to-face interactions • Created a high level of customer satisfaction by building relationships and going the “extra mile” to improve customer experience • Worked to resolve guest concerns and conflicts objectively, gaining customer loyalty • Trained three new employees on how to use POS system, stock store, prepare food, fill out order forms, and follow opening and closing procedures • Maintained health standards by initiating cleaning which resulted in passing the health inspection • Balanced the cash drawer with accuracy at the end of each shift