Pamela Glass: in Pittsboro, IN

Manage $2.7M territory across 5 states. Responsible for discovering new business opportunities while providing high levels of customer support to ensure clients’ needs are met. Educate clients on company’s capabilities and services while expanding relationships to further develop loyalty and trust. Single Point of Contact for insurance company headquarters located in territory. Attend industry conferences, association meetings and represent organization at local, regional and national tradeshows.

Sell IT Solutions and Services including CaaS & Saas, Managed Print Services, and MFP’s/Copiers. Manage and develop 180+ accounts, primarily in Education & Manufacturing verticals, through relationship building and business networking. Responsible for new business development by prospecting for new customers via telephone calls, cold-calling, emails, social media and networking. Maintain accurate sales records, forecasting and sales proposal development. In addition, present proposals to prospective customers, implement new programs and train clients on new purchases.

Developed and managed top Insurance National accounts in the Midwest through relationship building and network development at the corporate and field level. Managed a team of Account Service Representatives who work at claim centers/corporate headquarters in order to build relationships with referral sources. Worked directly with National Account Managers on contract proposals & negotiations, customer service issues, and identifying & evaluating additional needs. Provide reporting & Business Reviews to C-Level Management/Decision Makers on current performance and program development for the future.

Managed and developed accounts in Indiana through relationship building and network development. Work directly with C-Level Management/Decision Makers on contract proposals and negotiations, customer service issues, and identifying and evaluating additional needs. • Direct responsibility of sales training with all Hertz Local Edition offices to develop local relationships with accounts, prospect and close sales leads, and establish relationship with Sales Department on lead generation. • Worked directly with Marketing Department and Sales Center of Expertise on marketing initiatives such as email campaigns, program fact sheets, contract benefits, in-store flyers, and referral programs. • Managed and prospected accounts in 3 sales divisions: Commercial, Travel Industry, and Insurance Replacement in one of the country’s larger territories.

Responsible for directing, coordinating, training and supervising the Sales Managers, Catering Managers and Sales/Catering Coordinators in all sales-related activities. Solicited new corporate, airline, group and government accounts thru cold-calling, sales leads and website inquiries. Negotiated contracts with new & existing accounts in order to increase YOY revenue. Developed marketing initiatives to increase transient revenue, while enhancing group sales and airline crew business. Surpassed sales budget goals each quarter.

Managed the sales effort of four hotels, including soliciting & negotiating corporate accounts, cold calling, completing RFP’s, and handling, sales leads, special event pricing all the Indianapolis convention bookings. Discussed forecasts, group bookings, and rates & restrictions on a weekly basis with my general managers in order to maximize revenue. In 2005, all 4 hotels had an increase in ADR & REVPAR with one property exceeding revenue goal with an increase of $275,000 over LY. As Revenue Manager, conducted computer trainings and revenue management trainings for new Sun General Managers. Attended multiple motor coach tradeshows and sales missions to promote our 26 hotels and generate room bookings in the group tour market as the Sun Development’s Group Tour Manager.