Parker Ross: Industrial Designer in San Diego, California

Solver of daily problems, architect of long term operational systems. This position touches all aspects of the B2C entity Gallantry.com, from purchasing to post sale support, allowing for the opportunity to create efficient processes throughout the business. First creating an intelligent system for assigning SKUs to products on the store, I set out to overhaul the existing operational practices by launching an inventory management service. After barcode labeling tens of thousands of products, organizing the warehouse and assigning bin locations, creating a purchasing process for PO generation including new product onboarding and receiving, the business was ready for an additional team member. With intelligent design at the core of these systems, new additions easily acclimate and become efficient players rapidly.

Writing multiple articles each day that cover the newest and most interesting products in the automotive, motorcycle, and bicycle markets. Researched relevant topics across a large landscape of industry publications, was responsible for pitching and producing daily short-form news updates to feature pieces ranging from 3k-5k words for evergreen articles. Formatted WordPress articles, including acquiring and editing visual assets, complete with social media headlines and descriptive story content.

Working with the fleet, locations, and technical teams to forecast and source components for all aspects of the network, ordering from various manufacturers and vendors for our four vehicle types. Developing products that work with our existing fleet and infrastructure to meet our specific needs, this position is plugged in to all aspects of the network.

Armed with a tool bag and collection of spare parts, I use my experience repairing LEVs to perform repairs and routine maintenance on a fleet of 400+ light electric vehicles used by the public. This position utilizes the skills I honed during my time with Hero Eco but with the added complexity of servicing the vehicles on site.

As the Technical Manager of North American operations is not limited to the repair and diagnosis of the failure of the electric bicycle components. The position heavily revolves around finding the solution to the issue and implementing that required course of action up and down the product chain. From notifying the manufacturer of the problem and potential issue to creating service documents for dealers and consumers, the goal of my position is to ensure that every bike on the road currently, and those that will come in the future, are operating properly for years to come. During my time in this position I have given technical training to dealers, consumers, and internal staff members across the globe. I have also worked closely with the global management team to develop the product in accordance with the needs of individual markets and consumers. Working closely with associates in Germany, UK, and China, the model range of the company has grown to fit the needs of people from all parts of the world. Another component to my duties is managing the stock of spare parts and complete bicycles at a third party warehouse. This includes arranging customs documents with the supplier, working with a broker to expedite inbound processing, and booking into the warehouse's inventory system. Working closely with the warehouse manager, I keep a close eye on the management of the inventory from receipt to shipping to our customer. The largest project completed in this time has been the creation of scannable parts labels, with SKU, description, and bar code, for over 10,000 components. I have also created all of the graphic marketing campaigns used in the US. This includes magazine advertisements, internal marketing materials, customized external marketing materials for our customers, and various give-away promotional products. Based on the branding guidelines, I have pushed the boundaries of what was thought to be the farthest extents of the branding elements.

Being hired to solve a particular product issue, the initial duties included performing a service repair to one model of bike. As part of the initial project, I completed the task over 400 times, saving the product from near failure. I was able to perform this task with such ease that I was left with time to learn as much as I could about the entirety of the product, making myself an indispensable component to the team. As my time in the position went on, I found myself managing all of the inventory for the North American market, which was then all under he same roof. Everything from managing stock and taking inventory counts, to shipping all types of product and instituting company wide hazardous materials compliance, my duties soon included much more then I had been hired for. Working closely with our inside sales member, I continued to service warranty repairs and completed various special projects.