Parker Ross: Industrial Designer in San Diego County, California
Work experience
Yermadog
Owner | 06/2020 - Current
Making innovative products in our doggie design studio. Custom flat-pack dog houses and beds printed by CNC router. High-visibility leashes and collars adorned with reflective patterns made by hand.
Ross House
Industrial Designer | 06/2020 - 12/2022
By applying my problem-solving nature to any operational obstacles through the application of the design process, I am seizing this opportunity to put my unique skill set developed over 15 years working in the retail, manufacturing, tech, service, and media industries.
Offering solutions to partners in eCommerce design, marketing, and operational systems through digital and physical product design. Through a process of brand identity exploration, uniquely tailored programs are developed to focus on individual strengths of each client.

HiConsumption
General Manager | 01/2020 - 06/2020
Managing editor of HiConsumption daily publication, directly overseeing 4 staff members, while working alongside creative manager and founder on larger scale projects. Fully managed e-commerce operations for Gallantry, including directing the 3PL, logistic, and vendor relationships.

HiConsumption
Operations Manager | 04/2018 - 01/2020
Solver of daily problems, architect of long term operational systems. This position touches all aspects of the B2C entity Gallantry.com, from purchasing to post sale support, allowing for the opportunity to create efficient processes throughout the business. First creating an intelligent system for assigning SKUs to products on the store, I set out to overhaul the existing operational practices by launching an inventory management service. After barcode labeling tens of thousands of products, organizing the warehouse and assigning bin locations, creating a purchasing process for PO generation including new product onboarding and receiving, the business was ready for an additional team member. With intelligent design at the core of these systems, new additions easily acclimate and become efficient players rapidly.

HiConsumption
Staff Writer | 12/2017 - 04/2018
Writing multiple articles each day that cover the newest and most interesting products in the automotive, motorcycle, and bicycle markets. Researched relevant topics across a large landscape of industry publications, was responsible for pitching and producing daily short-form news updates to feature pieces ranging from 3k-5k words for evergreen articles. Formatted WordPress articles, including acquiring and editing visual assets, complete with social media headlines and descriptive story content.

Scoot Networks
Supply Chain and Quality Assurance Manager | 06/2016 - 08/2017
Working with the fleet, locations, and technical teams to forecast and source components for all aspects of the network, ordering from various manufacturers and vendors for our four vehicle types. Developing products that work with our existing fleet and infrastructure to meet our specific needs, this position is plugged into all aspects of the network.

Scoot Networks
Field Technician | 11/2015 - 06/2016
Armed with a tool bag and collection of spare parts, I use my experience repairing LEVs to perform repairs and routine maintenance on a fleet of 400+ light electric vehicles used by the public. This position utilizes the skills I honed during my time with Hero Eco but with the added complexity of servicing the vehicles on site.
GU Energy Labs / Advanced Food Concepts
Dealer Services Representative | 06/2015 - 10/2015
This is a very dynamic position within an ever changing company. Being part of the Customer Service/Dealer Service team means constantly putting on different hats to ensure the product gets into the hands of the people that need it. Equal parts logistics, sales, marketing, supply chain management, and customer interaction, this role really involves many of the talents I have picked up in previous positions. #GUforit!

A2B by Hero Eco
Technical Manager | 01/2013 - 04/2015
As the Technical Manager of North American operations is not limited to the repair and diagnosis of the failure of the electric bicycle components. The position heavily revolves around finding the solution to an issue and implementing that required course of action up and down the product chain. From notifying the manufacturer of the problem and potential issue to creating service documents for dealers and consumers, the goal of my position is to ensure that every bike on the road currently, and those that will come in the future, are operating properly for years to come.

A2B by Hero Eco
Service Technician | 02/2010 - 01/2013
Being hired to solve a particular product issue, the initial duties included performing a service repair to one model of bike. As part of the initial project, I completed the task over 400 times, saving the product from near failure. I was able to perform this task with such ease that I was left with time to learn as much as I could about the entirety of the product, making myself an indispensable component to the team.
Trek Bicycle Superstore
Service Technician | 10/2007 - 08/2009
As a mechanic, I performed all levels of service: flat tire repair, tune ups, major services, suspension rebuilds, custom bike fit, etc. My service station was closest to the entrance of the service department so I ended up writing many of the service orders and often invited customers into the work space to teach them how to perform their own repairs.
Motoworld of El Cajon
Parts Specialist | 09/2003 - 04/2007
Working in the parts department, I helped customers allocate the correct parts they needed for repairing their motorcycles, ATVs, and watercraft. Customers would either call on the phone or come in person to the shop, and describe the particular machine and specific components needed. I would look up the bike in a microfiche system to find the correct parts, either retrieve them from stock or put them on special order, and make sure that the customer had all they needed to perform the related repair.