Creative Agencies

Fashion

Lifestyle

Music

Outdoor

Skate

Snow

Streetwear

Surf

Drawing

Skateboarding

Photography

Piano

Playing guitar

Illustrating

Bass guitar

Experienced customer service supervisor and account manager. Over 10 years of experience in shipping and logistics and manufacturing, with a solid background in billing, customer service, account management, dispatch, general commodities and hazardous declarations, quality assurance, and inventory control. I have a very strong work ethic and am highly dependable. My overall goal is to establish myself within a reputable company with a solid foundation and bring forth my knowledge and experience to ensure that my department operates smoothly and efficiently.

Handling of all incoming requests via email, phone and in-person
Handle day to day operations, schedule and maintain employee work schedules
Manage inventory of over 600 SKUs, coordinate routine inventory checks and cycle counts
Run inbound shipments through Excel for Logfire WMS interfacing
Pick and process orders thru Sage, Starship and UPS Worldship
Manage inbound/outbound delivery schedule with LTL carriers

Account Manager

Office Manager and Customer Support Supervisor for The Home Depot account in Hawaii and Guam. Served as the main point of contact for store managers and department heads for 8 Home Depot stores in Hawaii and Guam. In charge of managing an office of five employees as well as giving directives to dock workers when necessary. Coordinated with on island freight transportation companies for pick ups and deliveries between stores on different islands. Served as main point of contact for ETAs, special delivery options, air freight requests, inter island moves, residential and installer deliveries, expedited shipments, etc. Created and managed daily inbound receiving schedule with 55 to 70 live unloads per day. Entered bill of ladings with all freight specifics into AS400 system daily to prepare freight for the evening outbound crew.

Customer Support Supervisor

Auditted freight loader paperwork upon completion of each container. Prepared hazardous declarations when necessary to declare to the shipping companies at port. Created booking numbers for each voyage and vessel and assigned containers accordingly to reach their proper destination. Kept logs of empty containers on site. Dispatched full containers upon completion and assigned empty containers to be brought back to the facility. Ensured the appropriate amount of empties were routed back for our use the following day.

Lead Outbound Load Clerk/ Dispatch

Served as main point of contact for in store product dealers as well as over 50 online distributors. Assisted dealers with product questions and warranty issues. Issued Return Authorization numbers, inspected returned products, and issued credit memos to distributors and handled damage claims to FedEx and UPS. Assisted accounting department with credit issues, retrieving past purchase orders and unpaid invoices.

Returns Dept Manager/ Customer Service

Service order preparation for Warner Bros. account in a marketing fulfillment warehouse. Communicating with clients, giving estimated completion times. Translating emailed orders into a shared online inventory and fulfillment system. Creating new orders and delegating tasks to other employees to ensure orders are completed in a timely manner. Receiving new products and inputting detailed descriptions, photographs and item quantities into online system.

Customer Service/ Order Fulfillment

Assisting customers in a retail environment, replenishing sales floor products as needed, re-tagging, folding and hanging clothing items to prepare for display, building skateboards, and ringing up purchases on the POS system.

Customer Service, Retail

Find out detailed information about Patrick Brennan,  in Long Beach, CA

Patrick Brennan: in Long Beach, CA

Patrick Brennan