Patricia Fagerberg:

• Prospected for new customers to grow business accounts by researching marketing trends • Executed reengagement strategies to pursue prior clients • Managed client accounts by conducting routine need assessments and cultivating relationships • Communicated effectively with management and production team • Participated as a key team player by supporting operations as needed

Processed a high volume of incoming referral cases daily; analyzed requirements and generated price projections per case and sent to management for approval • Set up fraud investigative cases by determining appropriate category (e.g. surveillance, claims, background checks, social media checks, subpoenas, etc.) for regional managers • Led new hire training and completed quality assurance tests to ensure new employees met case management standards

• Processed and reviewed purchase orders for sales team and management • Managed all special projects, including providing meeting/travel coordination and logistical support • Successfully managed the company's transition to becoming paperless by completing data-entry and administrative tasks single handedly