Seasoned, results driven professional with excellent interpersonal skills that brings value in a variety of
work settings.

•   Prospected for new customers to grow business accounts by researching marketing trends
•   Executed reengagement strategies to pursue prior clients
•   Managed client accounts by conducting routine need assessments and cultivating relationships
•   Communicated effectively with management and production team
•   Participated as a key team player by supporting operations as needed

Account Executive

Processed a high volume of incoming referral cases daily; analyzed requirements and generated
price projections per case and sent to management for approval
•   Set up fraud investigative cases by determining appropriate category (e.g. surveillance, claims, background checks, social media checks, subpoenas, etc.) for regional managers
•   Led new hire training and completed quality assurance tests to ensure new employees met case
management standards

Assignment Set-up Dept. Coordinator

•   Processed and reviewed purchase orders for sales team and management
•   Managed all special projects, including providing meeting/travel coordination and logistical
support
•   Successfully managed the company's transition to becoming paperless by completing data-entry
and administrative tasks single handedly

Customer Support

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Patricia Fagerberg:

Patricia Fagerberg

College of Dupage