Lifestyle

Customer Service Rep

Customer Service & Support

While working as an customer service rep and handling order processing. I have acquired many skills as well as personal qualities that are extremely useful.  I am extremely  motivated, personable and detail-oriented, which is vital while pursing a career as an customer service rep.  I am  experience in providing administrative support for various departments including general staff, a sales team, warehouse.  My general duties could include anything from general administration and secretarial duties, to providing clients support, handling all east coast orders for all reps and credit card verification and processing, as well as submitting orders to factor database. I maintain excellent communication skills and  problem resolution abilities.  This experience allows to me work well as a team as I am able to communicate well to others and also listen and take direction.  I have always been someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally.


My career goals for involve a few different aspects.  I would love to be working as an executive assistant with a company that I had been working for a significant length of time.  I would  like to expand my knowledge base and skill set significantly and perhaps be promoted  into a higher customer service position. I feel it is important for me to divide my time between my administrative career, volunteer work and personal life.

?	Order verification and entry using SAP software.
?	Processed all RA request, replacement orders, swap orders, issuing credit.
?	Promptly responded to general inquiries from members, staff, and clients via email/phone.
?	Collecting payment and credit card (email/phone), submitting orders through factor database.
?	Filing, Fax, copy, scan orders, invoices etc.

Customer Service (Temp Position)

?	Invoicing on QuickBooks  
?	Processing all online orders
?	Made shipping labels for all orders through FedEx/Ups.
?	Call customers on a daily basis and assist them with orders etc.
?	Credit card processing through First Data
?	Daily inventory.
?	Filing, Fax, email blast, etc 
?	Tradeshow Experience (AtlantaMart)

Customer Service

?	Responded to customer inquiry calls assessing the customers’ needs and problems in order to deliver ideal solution.
?	Processed orders, merchandise returns and exchanges using AIMS software. 
?	Promptly responded to general inquiries from members, staff, and clients via email.
?	Collecting payment and credit card, submitting orders through factor database.

?	Invoicing on QuickBooks.
?	Processing all online orders.
?	Pack and ship orders.
?	Shoot pictures of models and upload to website.

?	Submit art to Warner Bros/King Features for production approval.
?	Sent out production samples to Licensees 
?	Shoot pictures of new production and update website on a daily basis.
?	ASD and Magic show experience. (Las Vegas)

Production Assistant

Find out detailed information about Pauline Caceres, Customer Service Rep in El Monte, CA

Pauline Caceres: Customer Service Rep in El Monte, CA

Pauline Caceres

Redlands High School