Moto & Powersports

Outdoor

Snow

HelpDesk Lead Technician

Customer Service & Support

Having achieved various  goals in my career of  accounting and Technical  services, I am  interested in expanding  my professional horizons  by seeking new  challenges in various  fields.

- Troubleshoot, configure and minor repair of personal computers (Desktop & Laptop stations)
- Software installation, troubleshooting and user support.
- Support, Manage and return Dell Warranties Parts Direct product line
- Provide technical assistance for repair of printers, copiers and fax machines
- Provide on-call customer support to all Oakley Worldwide, Luxottica, N3L & Retail stores.
- Serve as Level 1 lead for L1 team@ Helpdesk.

- Troubleshoot, configure and minor repair of Blackberry / Cellular phones
- Purchase & track hardware ownership and software licensing for all systems (via P.O. System)
- Support, Manage and return all Dell Warranties Parts Direct product line
- Provide minor Maintenance and minor repair for printers, copiers and fax machines
- Provide on-call customer support to all users
- Manage, maintain and acquire ownership of 2,500+ domain names

Asset Management Administrator & Domain Name Specialist

- Troubleshoot, configure and minor repair of Desktop & Laptop workstations
- Provide Level 1 & 2 Helpdesk Call Center Support (via remote and telephony)
- Traffic assistance to users for all technical support issues
- Provide training to all new employees of the Helpdesk Support team

Specialist Help Desk II

- Provide Level 1 Helpdesk Call Center Support (via remote and telephony) for all Domestic and International Callers
- Traffic assistance to users for all technical support issues (Domestic & International)
- Troubleshoot, configure and minor repair of Desktop & Laptop workstations
- Provide minor Maintenance and minor repair for printers, copiers and fax machines

Helpdesk Support Technician,

Maintain, analyze, troubleshoot and repair personal computers
- Purchase, track hardware ownership and software licensing for all systems
- Support and maintain user account information including security rights and systems groups
- Maintain and repair printers, copiers and fax machines
- Support and manage help desk
- Manage and maintain U.S. postage meter (PFE Ascom MMS System)
- Manage and maintain Federal Express Powership account and service
Responsibilities: Direct and coordinate local area computer network activities; plan and develop policies and procedures for carrying out computer operations; establish and maintain network users, user environment, directories and security; provide
guidance and training to network users on their access to resources on the network and the operation of various software programs; maintain current information on changes in user and system software and hardware requirements; Monitor and
administer the network and keep system information up-to-date in network log; update the operating system as required; load and update software applications for system users; manage memory usage of the network, network printing, and
technical resources; maintain a back-up of all files, security and rights; Maintain software and licensing compliance; Assist with language translation from English to Spanish for ads and general questions.

IS/PC Technician

- Issue checks payable to media, print, broadcast, & misc. vendors
- Coordinate accounts receivables and payables
- Create billing invoices, credits and statements
- Assist Account Executives/Coordinators with Client Billing
- Bank Account Reconciliation
- Customer Service to Vendors and Clients
- Language translation services

Accounting Assistant,

Find out detailed information about Phillip Marquez, HelpDesk Lead Technician in Santa Ana, CA

Phillip Marquez: HelpDesk Lead Technician in Santa Ana, CA

Phillip Marquez