Phillip Marquez: HelpDesk Lead Technician in Santa Ana, CA

- Troubleshoot, configure and minor repair of personal computers (Desktop & Laptop stations) - Software installation, troubleshooting and user support. - Support, Manage and return Dell Warranties Parts Direct product line - Provide technical assistance for repair of printers, copiers and fax machines - Provide on-call customer support to all Oakley Worldwide, Luxottica, N3L & Retail stores. - Serve as Level 1 lead for L1 team@ Helpdesk.

- Troubleshoot, configure and minor repair of Blackberry / Cellular phones - Purchase & track hardware ownership and software licensing for all systems (via P.O. System) - Support, Manage and return all Dell Warranties Parts Direct product line - Provide minor Maintenance and minor repair for printers, copiers and fax machines - Provide on-call customer support to all users - Manage, maintain and acquire ownership of 2,500+ domain names

- Troubleshoot, configure and minor repair of Desktop & Laptop workstations - Provide Level 1 & 2 Helpdesk Call Center Support (via remote and telephony) - Traffic assistance to users for all technical support issues - Provide training to all new employees of the Helpdesk Support team

- Provide Level 1 Helpdesk Call Center Support (via remote and telephony) for all Domestic and International Callers - Traffic assistance to users for all technical support issues (Domestic & International) - Troubleshoot, configure and minor repair of Desktop & Laptop workstations - Provide minor Maintenance and minor repair for printers, copiers and fax machines

Maintain, analyze, troubleshoot and repair personal computers - Purchase, track hardware ownership and software licensing for all systems - Support and maintain user account information including security rights and systems groups - Maintain and repair printers, copiers and fax machines - Support and manage help desk - Manage and maintain U.S. postage meter (PFE Ascom MMS System) - Manage and maintain Federal Express Powership account and service Responsibilities: Direct and coordinate local area computer network activities; plan and develop policies and procedures for carrying out computer operations; establish and maintain network users, user environment, directories and security; provide guidance and training to network users on their access to resources on the network and the operation of various software programs; maintain current information on changes in user and system software and hardware requirements; Monitor and administer the network and keep system information up-to-date in network log; update the operating system as required; load and update software applications for system users; manage memory usage of the network, network printing, and technical resources; maintain a back-up of all files, security and rights; Maintain software and licensing compliance; Assist with language translation from English to Spanish for ads and general questions.

- Issue checks payable to media, print, broadcast, & misc. vendors - Coordinate accounts receivables and payables - Create billing invoices, credits and statements - Assist Account Executives/Coordinators with Client Billing - Bank Account Reconciliation - Customer Service to Vendors and Clients - Language translation services