Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

Virtual Support Technician/ Help Desk Support

Customer Service & Support

Client focused, Analytical problem solver. Knowledgeable & proficient Support Engineer w/ demonstrated success in McAfee SaaS support and various Cloud product solutions, email & network security, Product Support, Desktop, Help Desk, Procurement, server administration, web page maintenance, software applications, hardware & operating systems for Health care critical technologies. Adaptable & effective troubleshooter w/ the ability to diagnose, resolve network, hardware issues. Background strengths have contributed to the effective skills as a Engineer. Accounts payable/receivable, scheduling, employee training. 

SW - AD Manager, Desktop Central, IT 360, Kaseya, Labtech, Connectwise, ManageEngine, Citrix, Meditech, Horizon Patient Folder, Formfast, PACS, Exitcare, Python, NeXDGen Desktop, Symantec pcAnywhere, Lotus notes, App Assign, BMC Remedy

NETWORKING: Linksys, LAN/WAN, wired/wireless networking, Network Tools , Network Detective, Virus remediation tools, Symantec Backup Exec 2008, 2010, 2012, Carbonite,Intronis, ibackup, QuoteWerks, iCloud, AS400, Sonicwall 

TECH/APPS: Windows XP, Vista, 7, 8, Server 08/12, Apple OS, Exchange Server 2008,2012, Office 03/07/10/13 - Office 365,Word, Excel, PowerPoint, Outlook, Access, Project, Visio, Publisher, Spreadsheets, Lync, Quickbooks , MS Project, Sharepoint, Active Directory, Java, SQL, Database, FTP, JIRA, Confluence, Zendesk, RDP,VNC,VPN, Citrix/XenApp, VMware, Hyper-V, Kaseya, Labtech, McAfee EPO, Connectwise

Other: Network Printers, Remote users, Software issues, Software support, Trouble tickets, User support, telecommunications, mobile support

Results oriented, Customer service focused, troubleshooter, quick learner, adept multitasker, highly motivated, Ability to work in a team structure, make decisions & solve problems, communicate verbally w/ people inside & outside an organization, plan, organize, & prioritize work

5 yrs Sales exp. - Wireless Communications, 5 yrs Sales/management exp. - Mortgage Industry

- Provide excellent customer service to business partners regarding various technical issues
- Provide 1st and 2nd level virtual desktop support to business partners nation wide via phone, lotus notes email and SameTime messaging
- sometimes respond to urgent support calls for bps.
- perform troubleshooting for end user computing applications via Symantec pcAnywhere remote application, push software via NeXDGen Desktop, Active Directory, and app assign for business partners.
- Analyze technical problems and takes corrective action.

Find out detailed information about Porsha Swan, Virtual Support Technician/ Help Desk Support in corona, CA

Porsha Swan: Virtual Support Technician/ Help Desk Support in corona, CA

Porsha Swan: Virtual Support Technician/ Help Desk Support in corona, CA

Porsha Swan

Kaiser Permanente